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twigsandtweets' Shop Announcement

*******************FREQUENTLY ASKED QUESTIONS************************************

I LIKED YOU ON FACEBOOK CAN I GET THE CODE?
Yes you can. You will see the code on my facebook page.

CUSTOM ORDERS AND COLOR CHANGES:
Yes I can change fabric and colors for you at no extra cost. I do this all the time and you do not need a custom listing. If you want a different color please purchase the item you want put in the notes to seller "BOX" all the details that you want to change .
Example: please use hot pink minky NOT turquoise minky. Or please use black and red minky for the colors.

CAN YOU DO MULTIPLES WHEN IT SAYS THERE IS ONLY ONE?
Most of the time this is not a problem. Please purchase any 2 of the times (must be same price) and put in the notes to seller " I want both of these to be the fish binky". If there is a problem you will be notified. If the listing says "only one left" or "limited supply" than I can not do this.

CUSTOM ORDER QUESTIONS:
I am happy to switch any fabrics/ minky / thread colors etc. I just need to know what you want in the notes to seller. Please be specific. For example: use the word hot pink not just pink. I have all colors of thread for embroidery expect for gold.

CAN YOU SEND ME A LINK OF FABRICS THAT YOU HAVE?
I am sorry I do not have a link of fabrics for you to choose from. I am consistently adding new fabric to my shop so this makes it very hard for me to do. You are more than welcome to browse threw my shop to see what fabrics that are currently available. My minky colors are found at fabric.com. If you are looking for a fabric to match bedding please look threw my shop for fabric options.

DO YOU MAKE STANDARD SIZE PILLOW CASES:
Yes I do they are $36.50 Purchase any of these and put in the notes to seller the colors/ fabric that you would like:
https://www.etsy.com/listing/161317400/personalized-standard-pillow-case-cat-in?
https://www.etsy.com/listing/161327903/personalized-standard-pillow-case-grovy?

CAN YOU EMBROIDER A NAME AND IF SO HOW MUCH?
Yes I can. Embroidery add on is $6.00 Put in the notes to seller "box" what font you would like.
https://www.etsy.com/listing/116685640/add-an-embroidery-name-to-your-purchase?

************************************SHIPPING*******************************************
DO YOU OFFER DISCOUNT SHIPPING FOR PURCHASING MULTIPLE ITEMS FROM MY SHOP?
Yes I do. I have my listings set up on etsy so that it charges you a lower shipping rate when you purchase multiple items.

WHEN WILL MY ORDER SHIP?
Most items are shipped within approx 14 days. If you need it shipped sooner please purchase the rush option:

https://www.etsy.com/listing/185787126/rush-if-you-need-your-item-sent-to-the?

Car seat straps, binkies, bibs, flower headbands, burp cloths, crinkle toys
Sensory toys, lovey blankets, ribbon toys, pillow cases- approx 14 days
Crinkle paper- approx 2-3 days
Ready to Ship- approx 1-2 days
Custom orders, larger blankets- these take longer since they take me longer to make. approx 3-4 weeks
(Delivery time an extra 2-5 days approx)

IT IS PAST THE SHIPPING DATE. WHEN WILL MY ORDER SHIP?
I try my very best not to get behind. All orders PAST the shipping date receive TOP PRIORITY to be filled. I am aware that everyone is excited to get their products. However, please be patient. I make everything by hand and want to sure I am providing my customers with a top quality product.

CAN YOU SEND ME A TRACKING NUMBER?
Yes all tracking numbers are sent instantly to your email when your package ships. This will be sent to your email and you can also look it up under your etsy account. Sorry at this time I do not have tracking on crinkle paper.

CAN YOU SHIP MY PACKAGE TO MY FRIEND, OR RELATIVE?
Of course and I am happy to send this to your friend or relative. When you checkout please change the shipping address to where you want me to send the package to. For my protection all packages will be shipped to the "ship to" address you give me.

I am spending 1-2 hours per day answering questions that can be answered here. This is time I spend on the computer that is TAKING ME AWAY from when I can work on your orders that need to be processed. If I did not answer your question please contact me again and I will be happy to answer your question.

This shop accepts Etsy Gift Cards.