twin2kim's Shop Policies
Welcome to Karen's Kreations!
All items are created with care and precision, and they are all handmade by myself in a smokefree environment.
I accept Paypal or a personal check for all orders. If using a personal check, items will be mailed once check has cleared.
If you choose to pay through PayPal (or with a credit card through PayPal's Guest Checkout feature), you will be redirected to a secure PayPal page.
(Please refer to the Additional Information section below for the link to the Etsy Help Guide to learn more about PayPal and PayPal's "Guest Checkout")
I will cancel an order if confirmation of payment is not received (from Paypal or by check) within 72 hours.
If you wish to cancel an order, please do so as quickly as possible.
All orders are typically sent out within 24 hrs of payment. If an order is placed early in the day, I can usually ship the same day (unless a Sunday or holiday).
All items are carefully packaged and are shipped through USPS.
* For any First Class International USPS shipping requests, please just contact me for any card inquiries or other listings you may be interested in purchasing internationally. Any customs fees or duty fees that may apply are those responsible by the purchaser.
* If ordering calendars or personalized card sets, please allow 1-2 business days to ship, after ordering.
Your item(s) will be enclosed in a clear cellophane envelope for protection. Depending on the type of order, your items will be sent in a regular envelope, bubble wrapped envelope, or box of the appropriate size.
Refunds and Exchanges
If for any reason you are not completely satisfied with your order, please feel free to contact me within 1 week of receipt of purchase. Refunds or exchanges are handled on a case-by-case basis, due to the handmade nature of my paper goods or one-of-a-kind items. Buyer is responsible for all original shipping charges, therefore are non-refundable.
Your satisfaction is very important to me, and I will strive to remedy any order issues.
Additional Policies and FAQs
All descriptions, colors, and dimensions are given as accurately as possible and are truly represented by the photos shown in each listing. Please consider any slight pattern placement variations and the imperfect nature of handmade items when purchasing.
I take much pride in showcasing true value in my handmade crafted items. Depending on your order, items may be labeled with a small sticker on the back to help identify my work and etsy shop information. If you would prefer this information to not be placed on your item(s), you must state this during your checkout process.
If this is your first time making a purchase on Etsy or have questions about the checkout process, here is a great step-by-step link that may help guide you:
If you see something you like, please tell a friend!
If you have a specific request, please tell me!
My name is Karen (( Kim is my identical twin :D )). You may contact me through an Etsy convo at any time or through my direct email address:
johngras [!at] columbus.rr.com
Thanks for stopping by!
Last Updated August 9, 2013