unbridledbunnies' Shop Policies
Thank you for shopping Unbridled Bunnies!
Our preferred methods of payment are Paypal and Credit Cards. If you don't have a Paypal account already, it is really easy, I promise! Paypal and Credit Cards are the fastest way for you to receive your item/s.
We accept checks and money orders:
PLEASE MAKE CHECKS OR MONEY ORDERS OUT TO SUNNY LINDLEY, NOT UNBRIDLED BUNNIES.
Consider sending a money order because funds are already verified.
We must receive your check and verify funds before we can ship your item/s. This will be easier and faster for us to do if you send your bank's phone number with your check.
Our ready to ship packages are mailed every other week day. Our made-to-order packages are mailed within 5-10 days depending on volume.We ship domestic orders by USPS Priority Mail with tracking for apparel items : 2-3 days. International orders ship USPS first class: 6-10 days. We always use delivery confirmation for domestic orders and you can expect to get an email with your tracking number when we've shipped your item.
Express shipping, insurance, and other shipping services are arranged on an individual basis. Don't hesitate to convo/email me!
Refunds and Exchanges
If you are unhappy with your purchase, please contact me within one week and we will make arrangements to restore your contentment.
There are two options:
If you are unhappy with it because it was damaged in shipping, there was a miscommunication or its just not what you expected:
~You can mail it back to us at your charge and we will replace it with the same product or a similar product of equal value. We will not charge shipping to replace your product.
If there is no way to restore your contentment with our product:
~And it is a ready made item or a made to order item (not a custom order), you can mail it back to us and if it is in perfect resalable condition, we will issue you a full refund. If you choose this option, we must receive the return in perfect condition within 14 days from the date you purchased the item in order to issue you the full refund.
~And it is a custom made item (ie. you picked the color combinations etc) you can mail it back to us and if it is in perfect resalable condition, we will issue you a 60% refund. If you choose this option, we must receive the return in perfect condition within 14 days from the date you purchased the item in order to issue you the 60% refund. Custom orders require significant time to negotiate, often the acquisition of custom color yarns and fibers and are often made to specifications that are not standard for our shop, making it difficult for us to recover the value of our time spent or to resell the unique item. For this reason we can only offer a 60% refund on custom items.
Sunny Lindley and Justin Devecka
840 Harmony Ln
Ashland, OR 97520-3418
email: unbridled [!at] jeffnet.org
Last Updated March 15, 2014