urbani1920's Shop Policies
Payment via Paypal is preferred on all orders simply because it's fuss-free and instant - also means you get your goodies quicker!
However, if you do not have a Paypal account, note that you can still shop Urbani using your credit card via the Paypal check out system for one-off payments.
Urbani will happily ship worldwide as long as the postal service supports it!
All items (not custom made)will be shipped within 5 days of receiving payment and carefully wrapped in tissue-paper and bubblewrap to protect it from damage during transit. **Items that are custom made will take 7 to 10 days to ship from the time of perchase.
All items will be shipped by regular postal service. However, if you do require insurance or express service, please contact me so I can advise you of additional shipping costs.
- Please make sure your Paypal shipping address matches with the one entered on Etsy, otherwise shipping may be delayed.
- The customer is responsible for all import taxes/customs/duties payable in their country.
Shipping Times (Regular Service):
Within the USA ..................... 4-6 work days
To Canada ................. 5-7 work days
To Asia ..................... 3-4 work days
Please contact me if you want specific delivery times to your country.
Refunds and Exchanges
I want you to be happy with your purchases! If your item is received damaged, please contact me as soon as possible so an exchange can be arranged (subject to availability). All returns will have to be received within 10 days of purchase and Urbani will not be liable for these extra postage costs.
Please understand that I cannot offer refunds for change of mind.
Last Updated June 3, 2012