vintagebylisa's Shop Policies
Thank you for stopping at our shop.
We are treasure hunters and collectors ourselves. We see charm in things that are tattered, worn and faded. We like to think about the lives that salvaged items have led before they came to us. And we love the idea that you’ll provide a new home and a new chapter for them.
All payments are due within 5 business days of purchase. If within these 5 days we’ve not received your payment we will cancel your order.
PayPal is the preferred method of payment. If you prefer to pay by another method, please contact us.
Your vintage treasures are always handled with great care!
We try to package and ship items as “greenly” as possible—it helps the environment and also keeps costs down. Your purchase will be securely packaged using old newspaper, popcorn or reused packaging materials. Although we will take the outmost care to securely package your order, we do recommend you to insure the package.
We ship to the address listed on your PayPal, your Etsy account or an address provided by you. If you've moved and haven't updated your address, please contact us.
We ship with TNT/PostNL, unless you choose other. Please contact us when you choose other. When you choose to have your parcel sent with track and trace, you'll receive your track and trace code on the day we ship out your parcel. Shipping price listed for goods under 2 kg and/or under € 27,50 are without track and trace.
You'll receive and confirmation of your purchase as soon as possible. When your package is send, you'll receive another confirmation with the track and trace code (unless shipped without track and trace). All transactions on Friday and in the weekend will be handle on the next week.
Within the Netherlands, we use TNT basis or aangetekend paket with track and trace.
Insurance is always recommended. Please contact us for the options.
Taxes, charges, or fees
Please note that buyers will be responsible for any customs taxes, charges, or fees for international shipping. We do not mark packages as gifts or misrepresent their value.
Refunds and Exchanges
Please keep in mind that vintage items have been around for decades, and often show signs of age. They are rarely perfect but that is often part of their character and charm. The condition of items are shown in the pictures and will always be described as accurately as possible. Vinyl is strictly graded according to the Oldie-markt system of grading.
Please contact us immediately with any concerns or shipping issues you may have. Your satisfaction and continued business is very important to us.
We accept returns if the item received does not match our description. Refunds are offered on a case-by-case basis. You will be refunded within 5 business days after the receipt of the return item.
We are unable to accept returns based on "change of mind" so please be sure before you purchase.
If an item is lost or damage in shipping and you have not purchased insurance we will not be held responsible.
We ship to the address listed on your PayPal, your Etsy account or an address provided by you. If a package is undeliverable due to an inaccurate shipping address provided by the buyer or if a package is unclaimed by the buyer we cannot be held responsible.
Shipping charges are non-refundable.
Additional Policies and FAQs
Business hours are from Monday to Friday 08.30 to 16.00 CET. Emails or orders received outside of business hours will be processed the next day. We’re sorry we do not work weekends—that’s when we’re out treasure hunting!
Items in photos other than the items listed are used for props only.
We have a gift wrapping service; please contact us.
If you are looking for a specific item we are happy to go on a hunt for you!
Last Updated June 29, 2012