<Payment Methods>
All secure options mentioned above.

<VAT>
All prices are inclusive VAT (where applicable).

<Covid-19>
In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries strict Covid-19 measures remain in place and steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.

The various measures and precautions taken to contain Covid-19 may negatively affect transit times. In certain countries, delivery may be suspended altogether, albeit temporarily.

<Shipping Methods>
My carrier is Post NL. All shop policies regarding shipping are based on PostNL terms and conditions.

However, parcels reach international buyers with the help of national or regional carriers that Post NL partners with. Other terms and conditions that I’m not aware of may apply.

• Please provide me with your e-mail address, mobile number and full address in the format recommended by your country’s postal service in the message area during checkout, or you can convo me.
• If you live in a country that doesn’t use the Latin alphabet (ie: China, Japan, Korea, Russia etc), please provide your address in the characters used in your country.
These are not a must but it helps expedite the shipping and increases the chance of a successful delivery of your parcel.

<International Transit Times>
Transit times vary from one country to another. Estimated transit time* to your location is provided, along with the shipping cost, when you’re about to order.

However, the various measures and precautions taken to contain the Covid-19 virus may negatively affect transit times. In certain countries, delivery may be suspended altogether**, albeit temporarily. Are you currently expecting a parcel? Then you may have to wait longer than expected.

<Insurance>
All parcels are shipped with insured shipping. All parcels are eligible for lost or damage claims.

However, these conditions apply:
• Parcel is not lost due to an incomplete or incorrect address.
• If an item arrives damaged, the claim must be filed within 72 hours after you received the parcel.
• If a parcel is lost, the claim must be filed within 7 business days after the estimated transit time has elapsed
• The information filed must be complete.
• The item you bought is not confiscated by the customs authority because it does not comply with your country’s import regulations (see: customs and import taxes).

Once I have received compensation from the carrier I will issue a refund within 3-days.

<Customs and Import Taxes>
Buyers are responsible for the items they're importing to their country and any import duties and taxes that may apply. I highly recommend you familiarize yourself with the customs and tax rules and regulations of your country or state.

Please note that I will not alter HS code, devalue items or mark them as gifts on customs declarations forms. I am obliged by law to provide customs authorities with correct information about content and value of parcels.

<Delays>
Please understand the risk of delays**. They are not common, but do happen occasionally.

Delays may be caused by seasonal festivities, sales like Black Friday, strikes, extreme weather conditions or other cases of force majeure. Parcels can also be delayed if held up at customs. Please contact your country’s customs authority if you feel your parcel takes an inordinate amount of time to be processed. Neither my carrier nor I can speed up the handling process by customs.

If you feel your parcel takes an inordinate amount of time to arrive, please check the estimated transit time. Don’t take any action if the shipment is still within the estimated transit time* given. You may also want to check the tracking site before you take any other actions. US costumers can use USPS tracking site.

The various measures and precautions taken to contain Covid-19 may negatively affect transit times**.

<Damage Upon Arrival>
I always take the utmost care when preparing an item for shipping, but accidents do happen during shipping. If you receive a parcel that is damaged upon arrival, an insurance claim must be filed immediately with proper documentation.

• Take photographs (of the inside of the shipping box, the packaging and the damage to the item).
• Make a detailed, written description of the condition of the shipping box and the damage to the item
• Provide as many details as possible.

Damage must be reported within 72 hours after you’ve received the parcel. I cannot file a claim if the information provided is incomplete or if it is filed outside the timeline given. Once I have received compensation from the carrier I will issue a refund.

<Lost Parcel>
If you feel your parcel takes an inordinate amount of time to arrive**, please contact me within 7 business days after the estimated transit time* has elapsed. I’ll try and help to locate your parcel with the carrier I’m using and, if necessary, file a request for information on the whereabouts of your parcel.

There are a number of things you can do yourself before you contact me:
1) Check the estimated transit time*
Don’t take any action if the shipment is still within the estimated transit time given for your location
2) Check the tracking site of the carrier
The current location of your parcel, the last action taken by the carrier or reasons for the delay**, is usually displayed on top of the list.
3) Check with your neighbors.
In your absence a parcel may have been delivered to your neighbors
4) Check the tracking site of your local carrier.
In most countries you can use your national postal carrier tracking site to track your parcel. The current location of your parcel or the last action taken by the carrier is usually displayed on top of the list.
5) Contact your local postal service or carrier.
If the parcel is already located in your country, you may have to contact your local postal service or carrier. In some instances, parcels that are undeliverable may be temporarily held in a local or regional postal depot. You may have to go there to pick up your parcel. Please note that I can’t contact your local postal service on your behalf.

Parcels reach international buyers with the help of national or regional carriers that Post NL partners with. Terms and conditions other than those of PostNL may apply.

<Undeliverable, Unclaimed and Confiscated Parcels>
Please see Insurance, Lost Parcel and Return to Sender Parcels, also Customs and Import taxes and Shipping Methods to prevent this.

<Return to Sender Parcels>
If a parcel is returned to me because it’s undeliverable (due to wrong address or addressee was not home after several delivery attempts), unclaimed, refuse delivery with groundless reasons and/or does not comply with your country’s import regulations, I will send you a convo with details for further action (re-shipping costs will be the responsibility of the buyer). If there is no reply from you within 3 days after I sent the convo, I'll cancel your order and refund the purchase. Please note in such cases my carrier may charge me and you will be charge by me.

If a parcel is returned to me because the faulty is at my carrier or my end, I will send you a convo with details for further action. Re-shipping costs will be my responsibility. If there is no reply from you within 3 days after I sent the convo, I'll cancel your order and refund the purchase.

* You can open or download PostNL delivery estimate here: https://www.postnl.nl/en/Images/20211103-brochure-bezorgtijd-buitenland-en_tcm9-23680.pdf?version=6
**You’re can open and download PostNL International Service Alerts, if you're experiencing delay, here: https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/

<Business hours>
Monday 09.00-14.00 CET
Tuesday 09.30-14.30 CET
Wednesday 09.00-14.00 CET
Thursday 09.00-14.30 CET and 19.00-21.00 CET
Friday 09.30-12.00 CET.

Convos or orders received outside of business hours will be processed the next business day.

<Disputes>
Please contact me with any concerns or issues you may have. I will work with you to resolve any problems. Should you feel that I have not addressed your concern in a satisfactory manner and you wish to report a complaint please refer to Etsy’s help center.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


<Information I Collect & How do I Collect Your Data>
When you place an order I receive the following information:
• your name
• email address
• postal address
• payment information
• and the details of the product that you’re ordering from Etsy,
which you authorized Etsy to provide to me.

In some cases I will also need these the following additional personal information:
• phone number for International orders
• other names and/or addresses for gifting or buying for your company
• your company VAT ID
these are optional and will be collected via convo or direct e-mail to you.

<How will I use your data?>
I collect your data so that I can:
• as needed, to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

<Information Sharing and Disclosure>
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and bookkeeping apps. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

<Transfers of Personal Information Outside the EU>
I may store and process your information through third-party hosting services in the EU and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

<Data Retention>
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.

However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, to enforce my agreements. I generally keep your data for the following time period: 7 years.

<Your Rights>
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access.
You may have the right to access and receive a copy of the personal information I hold about you.
• Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your additional personal information that I collect via convo or direct e-mail absent exceptional circumstances (like where I am required to store data for legal reasons). I will generally delete your personal information upon request.
For other personal information held by Etsy, please send a request directly to Etsy.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me using the contact information below.

<Cookies>
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. Etsy use cookies, please refer to Etsy https://www.etsy.com/legal/cookies/

<Privacy Policies of Other Websites>
Vintage by Lisa contains links to other websites. My privacy policy applies only to my shop at Etsy, so if you click on a link to another website, you should read their privacy policy.

<Changes to My Shop Privacy Policy>
My shop keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 April 2022.

<How to contact me>
If you have any questions about Vintage by Lisa’s privacy policy, the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact me. Please email me or write me (see: seller details).

<How to contact the appropriate authority>
Should you wish to report a complaint or if you feel that I have not addressed your concern in a satisfactory manner, you may contact Etsy.