whorleddom's Shop Policies
Welcome to my little corner of etsy! Here you will find handmade drop spindles and other fibre art-related goodies, all made by me. Whorled Domination can also be found on facebook (look us up and Like the page to keep up with shop news and events).
Paypal only. Payment to be made within 3 days and item will ship on receipt of payment. Custom items may take longer to make - approximate times will be specified in any custom listings I may put up, and purchase of a custom item implies agreement to the specified timeframe.
Shipping prices to overseas locations are by airmail - unfortunately Australia Post does not offer affordable tracking or insurance and these services cost more than most of the items I will be listing. Items will be shipped once payment is cleared. Please do not ask me to underestimate the value of items on customs forms - if there are any duties or fees payable on items sent by me this is the responsibility of the buyer. Understand that shipping from Australia to overseas locations by air normally takes 2-3 weeks. All items will be packed with the utmost care to ensure that you receive them in pristine condition. I sometimes use recycled packaging materials to help keep your shipping costs down - if you do not wish me to do this, please let me know, either convo me or leave a note to seller when you purchase.
Shipping within Australia can take up to approximately a week depending on where you are located - for an additional fee I can register your parcel or send it by express (cost to you will be exactly what the post office charges me). Spindles will be shipped either in a box with plenty of cushioning, or in a tube, depending on the size/number of spindles being shipped. All items will be securely wrapped and padded to make sure they arrive in perfect condition.
Refunds and Exchanges
Refunds will not be issued for loss or damage caused by the postal service or the buyer. If your item is faulty when you receive it, please convo me and show me pictures of what's wrong with it, and we can work something out to either fix or replace your item. If it is my error that has caused the fault, I will fix or replace your item free of charge and pay the shipping. If you have any problems with your spindles or any other items I have made, don't hesitate to convo me and I will be happy to help you in any way I can :)
Additional Policies and FAQs
I am a one-man operation with some major health issues (fibromyalgia among them) so there may occasionally be periods where I am a little slow to respond. If I am going to be unable to respond quickly I will put up a notice on the shop announcements section so that you are aware of it. However for the most part I will be able to respond in a timely manner and ship your purchases out within 48 hours of payment (unless you pay on a Friday night or something lol, Australia Post does not have weekend postal services, our post offices are only open till 12pm on Saturday so if you purchase on a Friday, your item will be mailed on the following Monday).
I am a spinner, knitter and tailor/corsetier myself so I have a thorough understanding of the workings of the items I make and sell - if you have any questions, feel free to convo me and ask, I don't bite and I will do my best to answer any queries you may have :)
Custom items also available, if you see something in the shop that you would like a custom version of (different colours, different fabric prints, different shape or whatever) convo me and I'll see what I can do to accommodate you and put a listing up especially for you :)
Last Updated August 20, 2011