<--------To see all of our custom wine boxes you can click on CUSTOM WINE BOXES in the Shop Sections
willowroaddesigns' Shop Policies
Thank you and welcome to Willow Road Designs!
We accept credit cards and Paypal.
In certain cases a personal check may be sent but by approval by Willow Road Designs.Check must clear through our bank before any work is done on your item.
Since most of our items are made to order and are handmade,we ask that you allow us time to make each order.
Depending on what you order and the time of year, shipping can vary from 1 week up to 6 weeks.
If you need to know how long to expect your order to arrive please contact me first or
I will send you an approximate shipping date once you place your order.
Shipping is with UPS ground and the US Postal System.
You will be send the tracking information once the package has shipped.
I do ship international but you will need to contact me for the correct shipping if it is not listed in my shop.
Refunds and Exchanges
We will refund your money if you find that our products are not desirable or if there is something wrong.
Most of the time with a custom order I will send you a picture of your item.
Once you approve it and it is send, we can not refund your money.
If for some reason we fail to get your approval and the order is not right, we ask that you simply return the item back to us to correct it and we will pay the shipping back to us.
Your item will be shipped back to you promptly.
You can contact me through Etsy.I will give you the quickest reply that is possible.
Last Updated August 9, 2013