wrchili's Shop Policies
I appreciate your business! If you are not happy with an item or need help with a pattern, please contact me.
I prefer payment through Paypal, but I am willing to take checks and money orders on some occasions. If paying by check, your items won't ship out until the check clears.
If paying by Paypal, you have three days to complete payment.
If you are mailing payment, I must receive it within 10 days from the purchase date.
If you need more time to submit payment, please contact me. I'm flexible and happy to work with you.
Items ship out within 48 hours following payment. I ship via USPS First Class or Priority Mail depending on the item. Delivery confirmation is provided on all orders.
Items usually ship out in bubble wrap mailers or small boxes.
If you need an item by a specific time, contact me, and I will do everything possible to get it to you in time. Additional fees will be required for expedited shipping.
A note about international shipping:
I'm not very experienced with mailing things internationally. I know that some countries are very expensive to send to and others aren't. I've priced my international shipping rates with the former in mind, but if you are international, and the shipping cost turns out to be considerably less than what you paid, I will refund a portion of your shipping costs after I mail the item. It is the responsibility of the buyer to pay any duties or taxes required.
Refunds and Exchanges
I want you to be happy with your purchase. If you aren't happy or have any problems, please contact me, and I'll do everything I can to correct the issue.
If we decide that a refund is the best option, your money will be refunded to you (minus shipping costs) as soon as I receive the item(s) back. Items being returned must be in pristine condition. I am unable to take knitted items back that have been in smoking environment.
I am unable to issue refunds for knitting patterns.
Additional Policies and FAQs
If you would like to send an item as a gift, let me know, and I'll make sure to wrap it up nice and not include an invoice in the box. I can also include a gift message for you.
All items ship from a smoke free home.
There are two kitties in the house. They aren't allowed around the items I make to sell, but a cat hair or two may inevitably make it into the box.
My knitting patterns are copyright protected. They are for your own personal use only. They may not be sold, reprinted or distributed without prior authorization.
Last Updated November 4, 2011