zephyrvintage's Shop Policies
Thank you for visiting Zephyr Vintage! I specialize in offering vintage and antique estate jewelry from the Victorian era through the 1980’s.
In addition to our wide range of antique jewelry from the Art Deco, Victorian, Edwardian and Art Nouveau eras, I offer an extensive collection of designer vintage jewelry. Such as, Trifari, Weiss, Hobe, Coro, Hattie Carnegie, Miriam Haskell, Kramer, Judy Lee, Sarah Coventry and so much more!
I consistently add items to our shop, so please include Zephyr Vintage amongst your favorites and check back from time to time. You can also…
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Seller accepts payment via Paypal and Etsy Direct Checkout. Upon written request, seller will accept U.S. post office or U.S. bank money orders only. No international money orders will be accepted.
Seller will ship within (3) three business days of receiving payment. Typically items are shipped next day.
>> Domestic Shipping <<
Shipping within the United States is via USPS First Class Mail. Shipping fees include delivery confirmation and shipping insurance.
>> International Shipping <<
We offer international shipping to a limited number of countries via USPS first class mail (insurance included). All countries not listed in our shipping profiles will ONLY be shipped via USPS Global Express Mail Flat Rate Envelope (which includes insurance & tracking).
International customers are responsible for duties, taxes, and other fees incurred on international packages. Also, please be advised that I will NOT falsify customs documents by marking a package as a "gift" or changing the monetary value of the contents.
International customers please be advised that first class shipping service takes on average up to four weeks for packages to arrive, depending upon when it is processed through customs.
Refunds and Exchanges
>> Returns <<
All items are sold "as is" and all sales are considered final. If the item is not as described, I will consider returns on a case by case basis. My main goal is to have happy customers who return to my shop time and again.
If you wish to return an item(s) and/or I agree to a return, please refer to the following steps:
1. A return must be requested within (3) three days upon your receiving the item. The item(s) must be shipped back within (7) seven days upon an agreed return. NO EXCEPTIONS.
2. Items are expected to be returned with the same packing materials with which they were sent (i.e. gift box, bubble wrap). Any items lost or damaged in the return shipping process that were not sent with delivery confirmation and/or insured will not be eligible for refunds.
3. Items must also be returned in the same exact condition as it was when it originally shipped.
4. Shipping costs associated with returning the item will not be refunded. Also, please note that as a restocking fee the original shipping costs will not be refunded if the error was not made by me.
5. Refunds will be made via either PayPal or Etsy Direct Checkout only.
>> Insurance Claims <<
If your item was damaged during the shipping process, we must be notified within THREE (3) days from when it was received and will request proof of damage via photos for insurance purposes. I will also request that you complete an affidavit (online) for the insurance company to process the claim.
>> Additional Return Policies <<
Vintage items are almost always pre-worn and will typically have some level of wear. Therefore it is the buyers responsibility to read each listing completely before purchasing. Refunds are not eligible if a buyer overlooks any portion of the listing (i.e size, condition, etc.). Also, please use the zoom function for more detailed views of all photos posted in the listing.
I welcome any questions and/or a request for additional photos prior to purchasing if needed. Also, please refer to the condition scale below for further clarification.
Additional Policies and FAQs
This is the scale I use to describe the condition of items in my shop ...
MINT CONDITION: Jewelry that has never been worn - including new old stock where appropriate - with original boxes and/or tags. No flaws or signs of wear anywhere on the jewelry.
EXCELLENT CONDITION: Like new but without tags/boxes. If the history of the piece is unknown it cannot be considered "mint", "new", or "never worn" - so "like new" is a good descriptor. No noticeable flaws to the jewelry, including scratches, scuffs, chips, tarnish, or patina. No bent pins, worn prongs, or clasps that don't work well. Stones are free from surface scratches and still have their original intended appearance (no fading, discoloration, darkened, dead or missing stones).
VERY GOOD CONDITION: Jewelry that is wearable and overall in excellent condition but has smaller, less noticeable flaws. Examples: Slight scuffs, spot of wear to metal, tarnished clasp, or age spot/discoloration to a piece that can be noticed when examined up close - but it is not likely to be noticed when worn because it is a minimal OR the item is in excellent condition when worn but has more significant flaws on the underside or back of piece.
GOOD CONDITION: Piece is wearable but has noticeable flaws that could possibly be noticed when worn. Peeling or scrapes to more than a couple of stones/beads, noticeable wear to metals, etc. Often a piece is so beautiful and unique that it can be worn with noticeable flaws because it's that fabulous!
FAIR CONDITION: I do not consider jewelry in fair condition to be wearable. Pieces in this condition are for junk/craft lots if they have hardware or stones that could fulfill another purpose.
We strive to maintain happy customers and have many repeat buyers come back to our shop. If you have any concerns about your purchase please contact us PRIOR to leaving any negative feedback, so that we can create a happy resolution for you.
All items are maintained in a smoke free environment and stored with care.
Last Updated November 13, 2013