starrydesigns's Shop Policies

Payment

We accept all major debit/credit cards, including Visa, MasterCard, American Express and Discover. Credit card payments are processed through Paypal. You do not need to sign up with Paypal to pay with a credit card.

If you have an Australia or Singapore bank account, we can also accept inter-bank fund transfers. Bank account information will be provided to you by email after checkout. Current exchange rate is US$1 = S$1.50 and US$1 = A$1.25.

Transaction will be canceled if payment is not made within 3 (THREE) business days.

TURNAROUND & PACKAGING
All purchases are shipped within 3 business days. If paid by e-check, items will be shipped out as soon as e-check clears. Products are inspected for quality assurance, and then shipped in tissue paper and bubble mailers. All effort is made so that products reach you safely. You will be notified via email when your order ships. Please feel free to email me at info[at]starrydesigns.com if you have questions about your order.

Shipping

Shipping is via regular mail.
Registered mail is available at $3 for Australian buyers, $11 for most Asian countries and $14 for the rest of the world. Registered mail is insured up to $70. If you would like registered, state under "Message to Seller" and wait for invoice before paying.

ESTIMATED DELIVERY TIMES:
Australia: 1 to 7 business days
International: 3 to 10 business days

CUSTOMS, DUTIES & TAXES
International customers are responsible for all customs, duties and taxes associated with shipping to their respective countries. Starry Designs will not be responsible for any customs, duties and taxes you might incur in your own country. Please read up on your country’s import fees before purchasing.

Refunds and Exchanges

I will only sell and mail products that are fit for the beautiful you. If you are not completely satisfied with your product, do email me at info[at!]starrydesigns.com within seven (7) days of receiving the item. All queries will be reviewed on a case-by-case basis. If approved, you receive a return/exchange authorization. Items returned without a return/exchange authorization will not be accepted.

The product must be in a new, unaltered and unused condition. Refunds will be issued in the same manner the original purchase was made. Your refund will be the full amount paid less shipping and handling. Shipping and handling is non-refundable. Do take extra precaution to prevent loss of mail. We will not be able to process a return/exchange should the package get lost during transit.

There will be no refunds and exchanges for sale, custom and made-to-order items.

Additional Policies and FAQs

Do you love what you see here? If you do, we would be delighted to have you carry our products. Please drop us an email to wholesale[at!]starrydesigns.com and provide the following details:

1. Name of boutique
2. Tax ID or business license number
3. Physical and mailing address
4. Pictures of the store (if any)
5. Website (if any)

Once we receive your information, we will review the information and set up a wholesale account for you, if applicable.

We only choose the safest shipping method for your wholesale order. For wholesale shipping prices, please drop me an email at wholesale[at]starrydesigns.com for details.

We look forward to hearing about you!

Last Updated August 16, 2009

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