elmdesigns's Shop Policies

Welcome

All of my work is done in a smoke-free, pet free, allergen free house.

Payment

Payment, or recognition of it being sent, must be made within 3 days of purchasing item(s). I accept Paypal and money orders (international if out of Canada).

Shipping

Items are shipped within 3 days of receiving payment.

Shipping costs are a flat rate no matter how many items are purchased:
Canada: $5.00
USA: $5.95
International: $6.50

I offer free shipping on orders over $100 (for USA or Canada), free shipping for international buyings for orders over $150.

I ship all items in either a box or organza bag - perfect for gift giving.

Most of my items are shipped airmail although larger items may be shipped surface. If you need an item by a specific day I can ship it express for an additional fee - let me know when checking out.

Refunds and Exchanges

Refunds or exchanges are not available. I am not responsible for lost products in the mail. If you would like to purchase insurance please contact me before paying for an adjusted invoice.

If an item needs adjusting or becomes damaged within the first 30 days after receiving it can be fixed free of charge provided all pieces are shipped back to me and customer pays shipping fees.

Additional Policies and FAQs

Wholesale inquiries are accepted. Please convo me with your business name, tax ID and location. I can make a special listing for you with an adjusted price for the items you are interested in.

I also accept consignment offers depending on your store policies. Please convo me if you are interested in working something out with me.

I am always happy to do custom orders. Once the piece has been decided on and you are happy with the sketch I require a 50% deposit before work begins and the last 50% once I have completed and shown you the final product. Depending on the complexity and volume of the order please understand it will take between 1 - 2 weeks to complete.

Last Updated September 14, 2008

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