Thistlecraft's Shop Policies

Welcome

Welcome to Thistlecraft Designs - A Collection of Specialty Shops!

I am a convo-friendly shop, and love hearing from customers!

I work very hard on my creations and strive to provide the best customer service possible.

Thank you for visiting, and please let me know if you have any questions!

Payment

I accept PayPal & Money Orders. All payments must be in US Dollars and must clear before order will be shipped.

All payments should be made within one week of purchase, or ordered will be cancelled for non-payment.

For customers wishing to use coupons, please enter your coupon code in the Notes to Seller section during checkout, and do not complete you payment. I will send you a revised invoice with the appropriate discount applied to your purchase. At this point, you may complete payment.

If you purchase more than one item from me in one "shopping trip", please wait for me to send you a combined invoice before completing payment. (See also Combined Shipping section below.)

Shipping

DOMESTIC SHIPPING:

Items will be shipped within 1 business day of receipt of CLEARED payment. If paying by E-check, please allow 10 days for PAYMENT to clear.

I ship most items by either UPS, USPS Priority, or USPS First Class -- please check each item description for the method used for that item.

Customers may request to have items shipped faster or via a service other than what is indicated in the item description, but the additional costs will be the responsibility of the customer. Insurance may also be added to any purchase, at customer's expense. Just let me know your preferences in the Notes to Seller during checkout and wait for a revised invoice before completing payment.

Please contact me at time of purchase but before completing payment, and I will send you a revised invoice.

Delivery of Confirmation is included on all packages as allowed by the current USPS standards. Tracking numbers are provided to customers upon shipment.

All glass items will be shipped with appropriate insurance.

Delivery Confirmation & Insurance, when appropriate, are included in shipping fees listed for each item.

INTERNATIONAL SHIPPING:

For items that do not already have International Shipping information listed for them, I will consider International Shipping on a case-by-case basis, so please contact me for a shipping quote if you are interested.

All International Shipping costs will be the responsibility of the customer.

COMBINED SHIPPING:

I do combine shipping on items purchased during the same "shopping trip", so please ignore the "...if purchased with another item" information in my listings. It really does depend on the combination of items purchased as to what the shipping costs will be (I will charge exact shipping plus a nominal supplies fee, which is usually less than $1).

Once I have your items packaged, I will calculate the new shipping costs and send you a revised invoice with the combined shipping -- please wait for this revised invoice before completing payment.

OVERPAYMENT:
If the shipping quoted in a listing is more than $1 above the actual shipping costs for that item, the overage will be refunded.

Refunds and Exchanges

RETURNS:

If you have any questions or concerns about an item before you purchase it, please contact me. It will be much easier to answer your questions first, than it will be to try to work out an exchange, refund, or replacement later on.

When you receive your purchase, if the item is not as it was described, is damaged in any way, or you are unhappy with it for any reason, please contact me immediately. I will make every effort to correct any problems so that you end up happy with your purchase. This could mean a replacement (in case of damage), an exchange for another item in my shop, or a refund of purchase price (minus the original shipping fee).

In the case of damage, please contact me immediately upon receipt of your item. To receive a replacement or refund of your full purchase price (minus the original shipping fee), I must be notified within 3 days of your receipt of the item and arrangements will be made at that time for pictures of the damaged item and its packing materials to be sent to me. I must receive these pictures before a replacement or refund will be provided. Refunds are only provided via PayPal.

For other concerns, please contact me within 7 days of receipt of your item. At that time, we can discuss whether an exchange for another item in my shop or a refund of your full purchase price (minus the original shipping fee) will be most appropriate. In either case, the original item must be sent back to me packaged in the same manner in which it was originally shipped and with Delivery Confirmation and Insurance (for glass items only), at buyer's expense. No exchanges or refunds will be provided until I have received the original item.

Additional Policies and FAQs

NEW ETSY CUSTOMERS:

If you are new to Etsy or have not made a purchase here yet, you might want to review this short "tutorial" on Etsy's checkout system -- not that it is a difficult process, but it can be confusing for some. Just copy this link and paste it your browser's address/search window: http://www.etsy.com/help_guide_checkout.php

CUSTOM ORDERS:

I really enjoy doing custom work, so if you like what you see in my shop but you want something personalized or designed just for you, please feel free to contact me. To see pictures of some of the custom-ordered hand-painted glass items I have made for other customers, check out both my Sold Items here on Etsy, as well as my photos on Flickr at http://www.flickr.com/photos/thistlecraft-designs/

GIFT ORDERS/SECRET PAL PURCHASES:

Please let me know if you purchase an item as a gift. I can gift wrap it for you, include a hand-crafted gift card with your personalized message, and even send the item directly to the recipient, all at no extra charge to you.

If you do choose to have an item sent to someone other than yourself, please enter their address at the time of purchase (not yours). I will send a receipt to you, as well as the Tracking number for the package. Any questions, please feel free to contact me.

PROMO PACKS:

If you would like to receive a small promo pack of business cards, coupons, promos, and/or samples for other amazing Etsy sellers, please let me know in the Notes to Sellers section during checkout. (promo packs usually contain items from 6-8 different sellers) Thanks!

MISCELLANEOUS INFORMATION:

My items are created in a smoke-free environment, but I am owned by a cat.

Last Updated June 30, 2008

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