phoebe1's Shop Policies

Welcome

Thank you so much for visiting my shop and being a supporter of the handmade community! If you don't see the information you seek in my following shop policies, then please don't hesitate to send me a conversation.

Payment

~PAYMENT~
I accept paypal, money order, check, and well-concealed cash at your risk. If you do not immediately pay via paypal, please convo or email me to let me know how you intend to pay. I will politely convo and email non-payers with a reminder, but after a full day of no response, I will cancel the sale through etsy admin. I will also stare at you email and screen user name and shift between sensations of sadness, anger, disappointment and annoyance. I'll get over it, but I'll be dismayed...

Shipping

~SHIPPING~
Shipping fees are approximate and may include the cost of packaging and going to the post office/additional expenses. I ship within two business days of an order. Lamps are all shipped priority mail with delivery confirmation in the US. International is shipped via best deal that is trackable.

Refunds and Exchanges

~RETURN POLICY~
If for any reason you are not satisfied please contact me within 7 days after receiving the item. You'll get a full refund if it's sent back unused, unhurt and in original condition. Return shipping is your responsibility. Custom orders will be accepted for return only on a case-by-case basis.

Additional Policies and FAQs

~WHOLESALE~

I do deliver on wholesale orders. Please contact me to discuss if you seek to purchase wholesale for a brick & mortar or web-based store.

~CUSTOM ORDERS~

I love to make custom orders, so convo me or give alchemy a try through my shop! I am able to make custom bookplates, lamps, cards, more. Your ideas are more than welcome! Custom lamps have been very successful- featuring old family slides and digital images from people's flickr accounts. Custom orders require a deposit based upon material costs and scope of order.

Convo me for any inquiries!

Last Updated December 19, 2008

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