designsbyLucy's Shop Policies

Shipping

I ship using royal mail and usually within 3 days of your purchase.

Please note that buyers are responsible for any and all duties and customs charges that may occur.

Refunds and Exchanges

I am confident that you will be completely satisfied with your purchase, if you have any questions or queries please email me.

In the unlikely event that an item has to be returned please contact me within 5 days of receipt. Refund requests will be reviewed on an individual basis.
All refunds will be made via Paypal, I regret that I am unable to refund the original cost of postage.
In returning an item the buyer is responsible for any postage charges incurred, it is advisable to obtain proof of postage as the buyer is responsible for the item until it arrives.

Earrings cannot be returned for hygiene reasons.

No refunds or exchanges will be made on custom made and customised items.

Additional Policies and FAQs

Custom Orders
I offer a bespoke service where we can work together to create the perfect item for you, or have an item in the shop customised i.e made in a different size or colour.
A deposit may be required prior to the item being made this will be discussed with the details of your order. You will also be advised on the length of time it will take to complete your order.
Packaging
I try to recycle packaging wherever possible, if you prefer to have new packaging please let me know by email or a note to the seller.

Last Updated June 30, 2008

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts