pejnolan's Shop Policies

Welcome

Thank you for visiting my shop! Each linocut or woodblock has a background story that you will find in the item description. My items are very personal. I love the idea of sharing a bit of myself when I send off a piece of work.

I keep the highest standards and offer only quality original work, no reproductions. Nothing presented here is from a pattern or book. It is truely a one of a kind piece. My home and studio are smoke-free environments.

Along with your purchase, you just might receive an extra surprise goody or two! Who doesn't love surprises?

Thank you once again and have a wonderful day!

Payment

I will accept all major debit/credit cards, including Visa, MasterCard, American Express and Discover. (Credit card payments will be processed through PayPal. You do not need to sign up with Paypal to pay with a credit card.) I also accept money orders and personal checks with advance notice and verification. I'll ship the item when payment by check is confirmed.

Shipping

I personally ship your item within 3 days of payment confirmation. Usually your purchase will be sent the very next business day.

Shipping is made via the United States Postal Service with a receipt confirmation and insurance. If you prefer a different method, please convo me.

2D pieces are shipped sandwiched beween two pieces of foamcore with a protective sheet on the inside and a waterproof barrier on the outside. 3D work is sent boxed with a protective,cushioning material nestled around the item and packged in a a waterproof bubblewrap envelope or secondary box depending on the size and fragility of the item.

Every effort is made to ensure your artwork reaches you safely. You will be notified via email when your order ships. I am proud to say that nothing I've sent out to date has been damaged in shipping.

I will ship to the United States, Canada, and Europe automatically. If you live in another part of this big blue marble, convo me and we'll see if we can work something out.

Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.

FEEDBACK IS WHAT THE COOL KIDS DO!
When you recieve your item. Let the world know how much you love it! Feedback is a way to establish a reputation of trust for both buyers and sellers. For every transaction, the buyer and seller have the opportunity to submit a positive, neutral or negative rating and write an optional comment.

Refunds and Exchanges

I honestly want every customer to be happy with their purchase. You may return the item within three days of purchase for any reason to receive a full refund for the purchase price of the item.

IMPORTANT: To return your item, please convo me to receive your return authorization number. Items returned without authorization will NOT receive a refund.

Shipping costs will not be reimbursed and return shipping is to be paid by the purchaser.

To receive a refund, the item must arrive in the same condition it left my studio.

If there are any concerns at all, please convo me within three days of receipt confirmation and we will work something out.

Additional Policies and FAQs

I will work on consignment. Please convo me through Etsy for more information.

Last Updated October 24, 2009

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