edmdesigns's Shop Policies

Payment

Payment is due at purchase and can be made via PayPal, using a credit card via PayPal. International sales are paid via PayPal only. With recent events and non paying buyers, I feel this is the swiftest exchange. Non response to invoice or checkout will result in relisting and a file claimed with Etsy within 24 hours.

Shipping

Orders are fulfilled as they are placed, usually within 5-7 business days or sooner (not counting weekends or legal holidays). Shipments are made using USPS with Delivery Confirmation. We process orders not only from this Etsy shop but two websites and many, many private commissions as well as work from boutiques, galleries, etc. PLEASE BEAR THIS IN MIND WHEN PLACING YOUR ORDER SO THERE ARE NO DISAPPOINTMENTS. Thank you for your understanding.

IMPORTANT NOTE: We do NOT process ANY orders over the weekend.

International orders will be completed with Customs Label registered to Country of destination and will carry a Certificate of Mailing.

WE NO LONGER WILL SHIP TO ITALY - NO EXCEPTIONS.

The countries of Switzerland, Portugal, France, Qatar, Dubai, South Korea, Singapore, Germany, United Emirates, Russia, Nordic Regions and some other select countries will REQUIRE Internation Express with Tracking as those countries' carriers are not entirely reliable and therefore deem it mandatory to send only with Global tracking. Thankfully our clients appreciate the diligence to take cautionary measures to ensure safe arrivale.

The additional cost will be dependent on that country. Typically its $32.00 or so as USPS current rates reflect - please ask if you are concerned, but your parcel will be fully traceable within their systems.

Special requests will be completed per terms agreed upon. Shipping costs are stated in listings accordingly.

Refunds and Exchanges

All sales are FINAL as each piece is handmade and unique. Unless there is severe damage to the jewelry itself, we will gladly replace it after we are contacted and the original purchase is returned via reputable carrier of your choice with Delivery Confirmation.

"Buyers' Remorse" or "Change of Heart" for ANY reason are NOT grounds for a refund or replacement. Please excercise good judgement BEFORE placing your order and ask any questions you may have. We happily will respond promptly.

Additional Policies and FAQs

Custom orders are always welcomed and will be respectfully fulfilled through Etsy Alchemy or email contacts.

Last Updated June 02, 2009

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