riahillsgallery's Shop Policies

Payment

I accept PayPal and personal checks for payment.
All personal checks must clear before the painting is shipped.

Shipping

SHIPPING PROCESS:
When you purchase pastel pieces from me, your new painting will arrive tightly sandwiched between foam core board to prevent it from shifting and smearing.
First they are mounted on a 3/16" or heavier foam core board that is approx. 2" all round the artwork. The artwork is then taped on 4 corners to the board.
Then glassine paper (a smooth surfaced clear paper that does does not act as a magnet for the pastel particles) is taped securely on all sides.
Another foam core board the same size as the first one is placed over all and taped securely.
This is then placed into a cardboard shipping box.
Framing instructions are included with all work.

Refunds and Exchanges

If by any remote chance the painting ARRIVES damaged (proof will be required) I will reimburse you or paint a new one free of charge.
Return Policy:
I fully guarantee my work. If you think that the painting was not properly represented on the web you may return it for a full refund (not including shipping). If you choose to return a painting please do so within 3 days of receiving it and send it the same way it was shipped.

Additional Policies and FAQs

Ordering a Pet Portrait:
~ First you will need to send me a photo of your pet.You can email it or snail mail it to me. Please be sure to send a clear picture of your pet and feel free to send a few different copies. Your photo's will be returned to you as soon as I scan them if they are mailed in. If you want a specific background you can send a photo for reference or give me a general idea of what you want the background to look like. If background is not important to you I will use my own discretion.
~ If you want another pet in the portrait just include the photo. It can be a separate photo. The price will remain the same.
~ On average, turnaround time for pastels is 2 weeks. If you have a special occasion in mind, I will arrange to finish your portrait within the available time.

Last Updated July 03, 2009

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