serpentes's Shop Policies

Payment

We adore Paypal. We will also accept Money Orders but the process takes twice as long this way.
You have 24 hours to cancel an order after it's been placed. After that, consider it shipped as we try to get things to you ASAP.

Shipping

We ship USPS First Class mail on all domestic orders under $25.
International mail orders and domestic orders over $25 are sent Priority.
Please note that International orders can take up to 2-3 weeks to reach you.

Refunds and Exchanges

Because we do everything in small batches (and some things to order), we do not offer refunds or exchanges. We make sure that every single item sent is in perfect condition and packaged carefully to ensure you get exactly what you expected.

Additional Policies and FAQs

At the moment we are not offering custom or Alchemy orders. Thanks for looking!

Last Updated November 19, 2009

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