macraMe's Shop Policies

Welcome

Welcome to macraMe!
In our store you can find macramè owl necklaces in every color.

We are proud members of the ETSY IN SPANISH Team:
http://team.etsy.com/viewteam.php?id=278
http://www.etsyinspanish.blogspot.com/

Our thanks to RyanBandy.etsy.com for their assistance in drafting the policy.

Payment

Our shop only accepts PayPal as method of payment.
In order for us to consider validating any transactions, payment must be made within two days. If at that time the buyer does not contact us, we will unfortunately have no choice but to cancel the transaction. With PayPal the buyer may pay straight from their own account, by credit card or check. In the latter case, It takes about 5 business days until we can be sure that a payment by check has been credited. At that time we will happily complete the transaction as quick as we possibly can.

It is not necessary that the address on Etsy and PayPal match. We will ship to the address that appears on Etsy, unless the buyer notifies us. If the buyer provides a wrong address we unfortunately can not provide a refund. Thank you for your understanding.

Shipping

Our shop uses Correo Argentino for our shipping. Shipments are made via Simple Mail and usually take about 2 weeks to arrive. If there is any delay, it is most likely the result of a logistics issue at the local offices. In the event that the buyer wants to pay more for a different form of shipping, or wants an item insured you must contact us. We will gladly accommodate your request.

Our shop uses the envelopes and boxes that Correo Argentino provides. If your purchase is going to be a gift contact us as soon as possible and we will garnish the box the best we can.

Los compradores de Argentina y países limítrofes ponganse en contacto con nosotras para acordar el costo de envío, ya que no está contemplado en la publicación de los items.
As we are in Argentina, most of our orders are international. The buyer is responsible for customs fees.

We usually ship our items on Monday and Thursday. This varies depending on our countries holidays and of course personal issues that might arise which would prevent us from getting to the post office.. We want to treat our customers to the best of our ability and still stay in business. Once again, Thank You for you understanding.

Our shop will ship to a "giftee's" address at customers request.

Refunds and Exchanges

Due to our geographical location, we unfortunately can not afford to accept returns or exchange articles, so we ask you to be very sure before making your purchase.

If the buyer doesn't receive the requested article because of a mistake on our part or receives a damaged Item, please send us a photo with the broken or wrong article within 45 days after shipment. In this case we will refund the money to the buyer.
If the buyer doesn't receive the shipment within 1 month after the envoy date please contact us immediately. This way we can assess the situation to see whether it is a case of relaying or not.

Unfortunately Custom orders can't be returned. Thank You for your understanding in this matter.

Additional Policies and FAQs

Contact us for wholesales.
We don't make swaps.

Thank you for visiting us and have a nice Etsy! ♥♥

Last Updated March 08, 2009

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