ArmorGuitars's Shop Policies

Welcome

Thanks for taking the time to look over ArmorGuitars shop policies. Communication is the number one priority in building that one of a kind special instrument for you. Please feel free to contact me with any questions you may have about any of the listings here on Etsy or about a custom instrument made to order.

James Peters-Luthier

Payment

I accept paypal, credit cards - see below how to pay with credit card - money orders and cashiers checks.

Credit & Debit Card Customers - You do not need a Paypal account to pay for your art through Paypal.
Here are the steps in which to do this:
Choose product
Checkout
Confirm Address
Choose PAYPAL as payment method *** You will pay with Credit Card Later
Click Button that says Pay with PAYPAL. *** You will pay with credit card in next step
Choose Credit Card Payment
Fill in your credit card information

Shipping

Shipping is normally done through UPS, fully insured, with tracking information forwarded to you the day of shipment. Personal pick-up is also available depending on your location.

Refunds and Exchanges

I want you to be totally satisfied with your instrument. If there is an issue, contact me as soon as possible so we can resolve any issues you may have. I will work with you any way I can to make sure that you are happy.

Additional Policies and FAQs

Most of the work I do is done to order. I build one instrument at a time to insure that the instrument that I'm building for you gets my full, undivided attention. Once a quote has been made, based on the information that is provided by you, a deposit of 1/2 of the quoted amount is used to hold a place in the production schedule for your instrument. You will be given a start date and a finish date. The remainder will be due before shipment.

I normally block out a build time of 2 months for each instrument. Orders already in the schedule keep me backed up anywhere from 3 to 6 months on average.

Last Updated June 30, 2008

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