KristinPavelka's Shop Policies

Welcome

Hello and welcome!

I love food. Period. I enjoy growing my own fruits and veggies, as well as experimenting in the kitchen creating new culinary concoctions, but most of all I enjoy eating food. My love of all things kitchen stems from my enjoyment of food in these many ways, so it's no surprise that my creative endeavors outside of the kitchen are ones to be used in the kitchen!

Pots are made of red earthenware with foodsafe glazes.

All pots and woolen items are my own designs and made solely by me. Pots have personal stamp, and woolen items have personal tag sewn in seam. You can be sure you are purchasing a quality handmade item!

Payment

Immediate payment via PayPal is appreciated. An invoice will be sent if payment isn't received within 3 days of order. Money orders are also accepted. Please send money orders promptly after an order has been placed.

Please contact me within 24 hours if you wish to cancel and order.

Minnesota residents pay the Minnesota sales tax, currently 6.5%.

Shipping

Items are shipped within 5-7 business days of confirmed payment.

Spoons will not be charged a handling fee. If an overcharge in shipping is over $1, the difference will be refunded.

Local pick up arrangements are welcome. Convo me for details and for an adjusted listing.

For all other pots,
Actual shipping cost + $3 handling fee= final shipping fee. Any excess amount charged beyond $1 of this fee will be refunded.

I use the utmost care when packaging the pots and often double box (or something equivalent) to insure that pots arrive intact. I try to use recycled packing materials whenever possible, and my packaging can be, well, creative at times. The handling fee includes my time (yes, it takes time to pack something well!), tape (I use it liberally), and my travel cost (gas) to the shipping destination.

I ship both UPS and Priority Mail on packages weighing in excess of one pound, depending on which is more economical, and first class/parcel for the light weight items. UPS varies by location, Priority mail should arrive in 2-3 business days, parcel post takes, on average, 3-5 business days within the US. Due to the nature of the items (one of a kind, possible fragile), all packages will include an insurance fee in the quoted shipping price. I'll contact you once your item is shipped along with estimated date of delivery.

Upgraded shipping is available. Please contact me for quotes.

International shipping inquiries are welcome. Average shipping ranges from $16-$25, ship First Class International and insurance starting around $10.

Refunds and Exchanges

I cannot be responsible for damaged or lost items once they leave my possession. Refunds will be issued to insured items. Please contact me ASAP within receipt of a damaged insured product.

***Shipping charges (see above) in excess of $1.00 of actual cost and handling fees will gladly be refunded.***

Additional Policies and FAQs

CARE FOR YOUR PRODUCT
Pottery:
Foodsafe glazes and surfaces! Pots may be used in the oven for baking, but not on the stovetop. Microwaving is not recommended (although, yes, I use my pots in the microwave...but they get EXTREMELY HOT!!) due to the high iron content of the claybody. Handwashing is recommended to extend the life of the handmade pot.

Crazing (crackle effect in the glaze) is normal over time and with use, this crazing may start to darken. This a normal part of the pot's lifecycle. Please value this change as part of the pot's history and charm.
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STUDIO
In the works! I'm rennovating a 65 year old garage into my home pottery studio and hope to have it operational by the end of the summer.

REQUESTS
I currently cannot take custom orders due to my studio being under construction.

Please inquire about pricing for large quantities (dinner set for 8, etc.) as I can offer a small discount.

At this time I am not taking on wholesale orders or consignment opportunities.

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My ultimate goal is to provide you with a pleasant experience and a product that you truly enjoy. Please contact me directly if you are unsatisfied in any way so that I may correct the problem.

Last Updated November 11, 2009

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