louloubell's Shop Policies

Welcome

Each of my pieces is made with attention to detail, so you can buy assured that you are getting a strong, quality item. I love making things and just wish there were more hours in the day to do it! Thanks etsy for giving us a venue to share our goods, this is a great community!

Payment

PayPal is the accepted method of payment for your purchase, however cheque or money order will be considered, please convo me if you would prefer to pay with a different method beside PayPal.

You can pay with a credit card through PayPal without signing up for a PayPal account. Please see this link for instructions on this:

http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/

Payment is expected within 3 days of your purchase, and all attempts will be made to contact the buyer before this time, if payment is not received upon time of purchase. Unless there is an agreement for other terms between the buyer and seller, and if no contact is made without payment within this time, you forfeit your purchase and the item(s) will be relisted.

Shipping

I always ship to the address listed on the Etsy order, not the PayPal account.

Shipping quotes in Canada are for Regular Post and do not include insurance.

USA and International shipping prices are for Small Packet, Air. They do not include insurance or tracking.

Shipping to the USA takes between 3 - 12 business days and 5 - 21 business days internationally. You can upgrade if you need a faster shipping time, or tracking information. Just let me know and I can give you an estimate for additional shipping costs.

Seller is not responsible for items lost in transit, unless buyer chooses to upgrade shipping to a tracked package at an additional cost or by the purchase of insurance.

LouLouBell offers insurance at a cost of $1.50 for up to $50 coverage, and $3.00 for up to $100 coverage. Should your package be lost/damaged in transit and you are covered by insurance, we will gladly replace the items lost, at no cost to you. *If fabric for items is out of stock at time of claim, a substitute of equal or lesser value will be offered and determined on a case by case basis between the seller and buyer.

*Please convo me before purchasing and paying if you would like pricing on a faster shipping option with tracking, or to include insurance at an additional cost and I will send you a revised PayPal invoice.

Refunds and Exchanges

I want my customers to be satisfied with their purchase, so please contact me directly if you have a concern with your product upon receiving your order.

Additional Policies and FAQs

Care of your zippered pouch: I would recommend spot cleaning only. Although you should be safe to machine wash your items on the gentle cycle, I would not recommend and cannot guarantee the outcome of this. Please spot clean or wash by hand, cold water only.
**PLEASE NOTE: Many of my designs contain a denim lining for strength and durability. Although the materials used are pre-washed, the denims hold dye well and I cannot make any guarantees that the dyes will not run further with exposure to water, especially if your bag is constructed with a light colored outer. Wash at your own risk.

LouLouBell will always welcome the opportunity for wholesale orders and to supply to independent boutiques and shops. Please message me to inquire on wholesale terms!

Thanks for visiting LouLouBell and supporting handmade!

Last Updated November 28, 2009

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