tepimade's Shop Policies

Welcome

Thank you for your interest in my artwork. I sell only original artwork (no reproductions or digital print-outs). These are hand-printed using a hand-cranked printing press with hand-mixed colors on hand-torn paper. With my two hands! I love doing the work and hope you enjoy the resulting images.

Payment

I take credit cards (through PayPal) or PayPal payments.

Shipping

Within the U.S. I ship USPS Priority Mail with delivery confirmation (2 to 3 days to delivery).

Outside the U.S. I choose the most reasonable USPS option for shipment by air (5 to 10 days to delivery). I ship the prints wrapped in protective paper or other materials, in large stiff envelopes designed to prevent bending and other damage.

My shipping charges are based on the real costs of shipping materials, postage and for U.S. orders, a little extra delivery confirmation. If for an international or other item (such as the framed pieces) the shipping charges are grossly less than my estimate, I will refund the difference.

Refunds and Exchanges

*If the print is damaged during shipment* send it back. If it's part of a numbered series and another print in the series is available, I will replace it with another print in the series (same 'image' different number in the series). If it's not part of a series, I'll ask you to choose an alternative, and if there is none to your liking, then I will give a full refund.

*If you simply don't like the print or prints you received or find it's different what you expected* simply send it back I will give you a full refund.

*In the event a piece is lost in the mail* as confirmed by the USPS for domestic shipments, I will send a replacement (in a series), an alternative of your choosing or give a full refund.

Additional Policies and FAQs

I do not typically do custom orders. However, I do sometimes have additional prints of a plate in the same, similar or different colors. So if you saw something you wanted but you missed it before it was sold, no promises but do feel free to inquire if I have more.

Last Updated July 18, 2008

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