monaco's Shop Policies

Welcome

If you have a special request, such as matching pieces, or something you want changed, or an idea for something you have thought of, please convo me, and I will try to make it for you.

Payment

What Payment Is Accepted?

I accept Paypal, money orders, and checks.

Shipping

I ship to:
• United States: $2.95 ($1.00 if shipped with another item)
• Canada: $3.25 ($1.00 if shipped with another item)
• Everywhere Else: $3.85 ($1.00 if shipped with another item)

I ship everything by USPS First Class Mail. If you prefer Priority Mail, just convo me first and I will arrange it for the appropriate additional fee. The USPS estimates it takes from 2 - 5 days to be delivered. However, I do not guarantee what happens in the mail. If you'd like extra insurance, or a different shipping class please convo me to revise your invoice before paying.

What about International orders?

I send international packages by USPS First Class mail, with certificate of mailing. If you want your package insured, please contact me and I will adjust your invoice to the appropriate rate, as provided by the USPS.

When is the item shipped?

I ship within 3 days after I have been notified of receipt of payment by Paypal or when the check or money order has been cleared and deposited into my account. If there is ever a problem with getting your order to you within this time frame, I will let you know as soon as possible.

How are the Items packaged?

All jewelry purchases are shipped in a small cotton-filled box, and placed in a padded envelope. If you purchase multiple items, I put all items together, unless you tell me you'd like them wrapped up separately.

The cotton-filled box is ready for gift giving. (Some of the items in my shop have an image of the package.)

Refunds and Exchanges

If you aren't satisfied with your purchase, return it within 7 days of receipt and I will refund your payment (minus the shipping fees). I do not take returns on earrings, however. Sorry.. it just isn't sanitary!

To avoid needing to return an item, read the descriptions carefully! They include measurements; and the pictures sometimes show scale. Please check to make sure that the item is really the size you are imagining!

I will repair items that are damaged through normal wear if you convo me about it, and you mail the item back to me within the 60 days of receipt. You will pay the shipping fees to send the item, and I will cover the fee to return the repaired item.

Additional Policies and FAQs

Other questions?

Just contact me! I'm usually pretty nice. ;)

Last Updated December 16, 2008

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