irismishly's Shop Policies

Welcome

I have been working with polymer clay since 2004. I am a regular columnist in an Israeli polymer clay forum and write in both Hebrew and English polymer clay blogs.
I writes tutorials and articles about polymer clay online and in print, for Israeli magazines and others such as Polymer Cafe and Polymer Clay Central.
I am teaching polymer clay classes in Israel for both beginner and intermediate students, in private classes and in groups.
My Flickr Gallery - http://www.flickr.com/photos/irismishly/

Payment

PAYPAL ONLY.
Payment is expected within 3 days. Convo/email if you need more time.

Shipping

I do everything I can to make sure your order arrives safely!
Your products are carefully packaged in a padded envelope.
Shipping Method: Israeli Airmail Letter Post.
The shipping charge reflects shipping that includes a tracking number and insurance.

I will be happy to combine shipping for you!
Items will be shipped immediately on receipt of PayPal payments, (not including weekends).
You will receive an email from me stating the shipping date and tracking number.

Please allow 10-21 business days for arrival (depending on your country).

Refunds and Exchanges

I love making polymer clay art, and I want you to enjoy it as well.
all my items are handmade- made by my hands, therefore can never reflect a machine 100% perfect look.
If, for any reason, you are not completely satisfied with your order, please contact me so we can try to work out the problem. If the problem is unsolvable, you can return the product within two weeks and receive a full refund. (not including Shipping costs.)

If you have any questions, please don't hesitate to contact me.

Additional Policies and FAQs

Feedback
Your feedback is my notice that the transaction is complete and satisfactory.
I always leave positive feedback after I know you are 100% satisfied with the transaction.

In case of any problem, leaving a neutral/negative feedback before contacting me will result a similar response.

Customers are responsible for any and all fees and tariffs associated with Customs.

Last Updated May 03, 2009

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