BigRockMosaics's Shop Policies

Welcome

My philosophy is that I believe that all art can be integrated into everyday life.

I believe that if it looks nice, it should be functional. All of my functional mosaics aren't there for show - you are supposed to use them all the time.

I use contractors grade materials in the adhesive, substrate, grouts and grout dyes. My mosaic tile is used by some of the most well known mosaic artists in North America.

I have researched - through contractors, kitchen experts and interior designers to create kid-tested, functional and art-inspired kitchen mosaics - one that will stand the test of time.

I love to help out with projects - the advice is always free and I am happy to share my knowledge of making your own functional mosaic.

Payment

I accept Paypal, personal cheque, and if you bank with any of the major institutions in Canada - I also accept email money transfer.

If making your payment by personal cheque, please allow 10-15 business days for item to clear prior to shipping.

Shipping

Will ship by Canada Post --->USPS Ground for most tile orders. Receipt dates vary between 10-14 days depending on destination.

All mosaic orders will be shipped by Canada Post fragile shipment and includes insurance.

Will ship via UPS or FedEx - additional shipping charges may apply.

Shipping dates are Mondays, Wednesdays & Fridays. If your purchase is on a non-shipping date or you require shippment on Tuesdays, Thursdays or Sundays, please send request by convo.

Can provide flat shipping rate on large orders - please convo me for details.

Refunds and Exchanges

Destash tile is non refundable.

All other tile orders must be returned in full within 14 business days upon receipt.

Sorry, I cannot accept a return tile order if partially used.

All finished mosaics can be returned within 14 days of receipt.

All custom tile orders & custom finished mosaics are non refundable.

All elible returns will be refunded the full price of listing, and one way shipping. Please convo me with any questions on your order.

Additional Policies and FAQs

I love alchemy requests!! Any tile mix or functional mosaic can be custom made to your specification. In a non-alchemy custom order, pictures of progress will be convo'd to you.

Last Updated July 20, 2008

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