cindyhoo's Shop Policies

Welcome

Inspired by life, passions and my surroundings, I've built my own rustic style of art. Working primarily with sterling silver I've added my own homegrown glass beads as a backdrop.

Adding turquoise, pearls, coral and other stones, I try to keep my adornments rustic, earthy and organic as well as embrace femininity. I put a lot of thought, passion and time into each design assuring that my work is nearly 100% handcrafted by me.

I try to recycle my silver to a refinery for new supply or recycle from my own stock. I purchase the silver and stones from within the U.S. from fellow craftsmen and women in support of our economy.

There may be that very infrequent occasion where I've found a stone that's origin is from another country and is something that's beauty caught my eye or there is a special story behind it that has truly touched me.

Thank you in advance for taking the time to read my shop policy

★Custom orders ~ Established customers only
★Lead time ~ 2-3 weeks on custom orders (time will vary, may be sooner or later)
★ Feedback ~ If you have nothing nice to say it's best to say nothing at all, if you're an unhappy person who doesn't have patience, then this isn't a place for you to shop... seriously folks. You've bought something and shared with your friends, your friends contacted me and wanted something made, their friends saw what they had and wanted one.... guess what, I'm swamped and extremely grateful for those of you who continue supporting me and my thirst for creativity.

Thanks for your understanding, it means more than you know!
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★CUSTOM ORDERS ~ No refunds OR exchanges on custom orders. I can create from My heart but what YOUR heart sees isn't necessarily seen by mine so PLEASE make sure this is what your heart truly desires.

★Lead time on custom orders are two weeks. If you need your item before hand please let me know and I will do my best to accommodate your request.
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★FEEDBACK: I'm a nice person and will go above and beyond to make you happy. If you aren't completely satisfied with your purchase PLEASE don't leave negative feedback, there are ways to make it work for the both of us. I'm easy going and will make it right. At this present time orders are taking longer to fill due to demand, I'm one woman with two hands.

Payment

★Payment is expected within three days of purchase, if payment hasn't been made I will assume you have abandoned your order and the transaction will be canceled.

Most credit cards are accepted via Paypal, Money orders only.

★Paying by eCheck?
Your item(s) will not ship until your check has made a final clearing. Some countries may take up to a week to clear my account.

eChecks are one type of bank payment and usually take 3-5 business days* to process. They are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment.

*Note: Bank processing times vary by the buyer's country.

Canada 6-8 business days
United States 3-5 business days

Shipping

Orders are taking longer to fill due to custom orders,wholesale orders and demand. Please contact me if you would like to place a custom order to find out the anticipated wait time.

Once your order is complete you can expect the following

United States: USPS Priority $4.80 (if you should desire first class ($1.80) shipping please let me know prior to purchasing so that I can adjust the shipping fees.

International: CANADA residents only.

Refunds and Exchanges

★ALL earring sales are final

★CUSTOM ORDERS ~ No refunds OR exchanges on custom orders, please be sure the item is what your heart truly desires.

★REFUNDS (Bracelets and necklaces NOT custom ordered)~ Item MUST be returned within 7 days of purchase and in original condition. (less shipping fees)

Additional Policies and FAQs

Wholesale orders please email cindyhoo [!at] comcast.net for pricing.

Thank you!

Last Updated October 28, 2009

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