KitLane's Shop Policies

Welcome

Thanks for stopping in to my wee corner of the interweb. I appreciate you having a look. If you have questions that are not covered below, please just send me a note and I'll get back to you quite promptly :o)

Payment

I accept payment via Paypal or money order. Payment is due at time of order for Paypal. If you prefer to pay by money order I will ship your items upon receipt of payment.

If payment is not received within 3 days of order for Paypal or 2 weeks for Money Orders, I'll have to offer the wee creature to someone else.

Of course I make huge exceptions for anyone who simply talks to me :o)

Shipping

I usually ship the same day if I can, most often times the very next day. There is one exception. I like to take Saturday off, but if I'm heading to town between 9am and 10am on Saturday, the only hour the post office is open here on Saturday, I'll cheerfully stop in with your things :o).

I ship anywhere worldwide for $3.00 and $1.00 extra for each additional item. Shipping is via First Class mail through the United States Postal Service unless you would like to make other arrangements to include return receipt or insurance.

Refunds and Exchanges

I once made a refund. I've never made an exchange (probably because no one has asked), although I'm not entirely closed minded. Contact me and we'll talk :o) I have also never left negative feedback nor received any which is a good indication that I'm pretty good at working things out.

Also, I can't be held responsible for delivery once I've place the dear wee creatures in the loving hands of the Post Master although I will make every attempt to remedy the situation.

Additional Policies and FAQs

For as long as I'm still on the planet, I will repair your wee creatures free of charge. (unless of course your kitty had its way with them) So, if an ear comes off or if you live in the jungle and humidity has had its way with the wee Bob and it simply needs its parts tightened, send it to me (you pay postage both ways) I will rejuvenate the dear one and cheerfully send it back to you, good as new.

Don't we all need our parts tightened from time to time?

Last Updated May 22, 2009

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