MoonBees's Shop Policies

Welcome

Thank you for visiting my Etsy shop! I am a work-at-home mom with 4 children and a love for sewing basic, sustainable items for the body and home. I believe in Voluntary Simplicity and continually work towards it in my own home.

Payment

I accept Paypal (and the credit cards that paypal accepts w/o an account) for payment. If you need to pay via check or money order, please notify me BEFORE checking out, and I will give you my address.

Payment is due immediately after ordering. Unpaid orders will be canceled after 24 hours.

Shipping

I ship most of my packages through Paypal shipping, so please let me know ASAP if your order needs to go to an alternate address! All orders are shipped via USPS with Delivery Confirmation (with the exception of International Orders which do not have Delivery Confirmation). Most orders ship within 48 hours, with the exception being special orders or very large orders. International Buyers: please allow up to 3-4 days for shipment after purchasing as I have to actually take your packages to the Post Office to mail :)

Refunds and Exchanges

Only new, unused items may be returned for refund or exchange within 14 days of receipt. Damaged or faulty items may be refunded or exchanged on an individual basis if buyer contacts me immediately with details (including those damaged in shipping- which is very rare).

Additional Policies and FAQs

Custom orders and wholesale accounts always considered.

If you need more quantity than I have listed, please send me a message! I'm almost always able to make more to accommodate your needs.

Quantity discounts for large orders of my household hemp products can be found on my website at http://www.moonbees.com/catalog.php?item=66&catid=13&ret=catalog.php%3Fcategory%3D13.

Last Updated January 21, 2009

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