catherinechandler's Shop Policies

Welcome

Custom orders and alterations are welcome. Please check out my blog (link below) for what I am currently working on, commissions, and other news.
Curious about what I've made in the past? Click on the "sold" link. Most items are one of a kind, but can be made upon request.

Please contact me with any questions.

To view more of my work, please visit my website at http://www.catherinechandler.com/ (under construction)

Please visit my blog as well!
http://www.catherinechandler.blogspot.com/

I am a proud member of Etsy Metal!!!
http://www.etsymetal.com/

Payment

I accept PayPal in US Dollars, as well as money orders.
Payment must be made in full and cleared prior to shipping. If you are having issues paying, please let me know so I can assist you.

Shipping

All items are shipped in a cotton filled gift box, then packaged in a sturdy shipping package. Please let me know if you would like them gift wrapped.

I ship worldwide with USPS First Class shipping and Delivery Confirmation. All items are shipped within 2 days of payment clearing, with the exception of weekends and holidays. Please keep in mind that overseas shipping is risky. Orders can take weeks to arrive, they must go through customs, and it is basically out of my hands once it is shipped, so I cannot be responsible for lost items.

If your shipping and PayPal address differ, please notify me in the note to seller, or by message. If you do not notify me of a different address, and I am unable to reach you within 72 hours of payment, the order will be shipped to the address provided by the Etsy checkout.

Combined orders will be packaged together for shipping.

Refunds and Exchanges

Please contact me if you have any issues. Returns are handled on a case by case basis.

All returns must be packaged in original or similar packaging and shipped back via USPS First Class with delivery confirmation.

Additional Policies and FAQs

-Feedback-
I leave feedback after payment and shipment of items.

-Non Payment-
If you order an item, but change your mind before paying, please let me know so I can cancel the transaction. No negative feedback will be left in this case. I will leave negative feedback for buyers who have failed to contact us to cancel a transaction.

If there are issues with PayPal or other aspects of payment, please contact me so I can assist you. I am more than willing to work with you to accommodate your needs.

-Other-
I reserve the right to refuse service to any buyers with a history of negative feedback and/or negative behaviour towards other Etsy members.

If you have any questions, please do not hesitate to contact me!

Last Updated June 30, 2008

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