BlackDogJewels's Shop Policies

Shipping

************************************** SHIPPING INFO **************************************
Shipping is always via USPS with a delivery confirmation.

A USPS Domestic Priority Mail upgrade is available for $4.75 USD and can be added by choosing to purchase a 'Priority Mail Upgrade' item in the 'Shipping Upgrade' section. Please convo if you need instructions or assistance with this. The upgrade USPS Priority Mail price does not fully cover the additional costs, but I am happy to cover the the remainder of the fees (I feel this works out well for both of us).

I highly suggest that you purchase INSURANCE. I cannot be held responsible for lost packages. You can purchase an upgrade for shipping insurance in the 'Shipping Upgrade' section of my shop.

ALL shipping prices are inclusive of a USPS delivery confirmation and any packaging fees attached to safely packing and shipping your item(s).

TURNAROUND TIME is important and I ship orders no later than 3-5 business days from the date the full payment is recieved.
- - - - - - - - [Business Days are M-F, not including US National Holidays] - - - - - - - -
If I, myself, am on Holiday, I will ship immediately upon my return. Any personal Holiday I may take will be announced on the main page of my shop under announcements.

Refunds and Exchanges

****************************** SATISFACTION GUARANTEED ******************************
Girl and her black dog guarantee satisfaction with every piece they make for you.
If upon receipt of order you are unsatified (for ANY reason), contact us immediately (within 7 days of receipt) to discuss return.
All returns must be returned in the order in which it was shipped (undamaged).
Return shipping is paid for by shipper.
Once return is recieved, all monies paid minus original shipping fees will be returned to purchaser's Paypal account within 2 business days of receipt of returned merchandise.

Additional Policies and FAQs

*********************************** ITEM INFORMATION ***********************************
All pieces come with an 'ingredient card' that describes the piece's make-up. Unless otherwise stated, all pieces in this shop are genuine 100% Sterling Silver, Gold-Filled, Brass, or Copper.

All pieces come in ready-to-gift packaging that girl and dog personally choose to compliment your item superbly.
Prices are never included in packaging, thus making it even easier to gift.

Want the package to ship directly to recipent?-- Include the name and mailing address in convo area when you purchase--Gifting DONE! (and with a touch of whimsy and class from a girl and her black dog).

Last Updated June 01, 2009

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