DesertRoseArtGlass's Shop Policies

Welcome

Welcome to my Stained Glass Studio in beautiful Tucson, Arizona; The Old Pueblo.

I have been working in stained glass since 1988, starting as a hobbiest in Ann Arbor, Michigan.

All of my stained glass pieces are made with authentic stained glass in the copper foil method originally developed by Louis Comfort Tiffany or the lead method handed down through the centuries.

All stained glass artwork is precisely soldered, patined, polished and buffed to a shine for many years of enjoyment.

My fused glass items are made with coefficient glass and annealed (cooled) properly for lasting strength and durability.

All mosaic pieces are my original designs. All wood and terra cotta bases are sealed before they are turned into a mosaic piece. Each piece is grouted and the grout sealed for long lasting enjoyment and durability.

Payment

I accept PayPal and USPS money orders. I request that Paypal payments be made within 3 days, money orders within 7. Please note that if payment is not made within these time periods, I will cancel the sale and relist the item.

Shipping

All of my items are well packaged for save arrival. The cost of packaging is included in the shipping rate.

I usually ship the day after payment is received with the exception of weekends and holidays. Orders placed during these times will ship the next business day.

All items are shipped USPS First Class or Priority unless otherwise requested or noted in item listings. Insurance is included on stained glass pieces and other items priced over $50.00. International customers: buyer is responsible for any duties and taxes that may become due.

Refunds and Exchanges

I really want you to be happy with your art glass purchase. If you are not, please contact me so we can work something out. I will accept returns within one week of your purchase date and refunds will be issued upon return of the item once it is received in the same condition as it was shipped. Buyer is responsible for returning items at their expense.

If an item is damaged in transit, please retain all packaging materials for postal inspection.

Additional Policies and FAQs

I would be happy to work with you on a custom order, please convo me with any questions and/or ideas you have for an original piece of glass artwork.

Last Updated July 12, 2008

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