DragonOak's Shop Policies

Welcome

ITEMS HAND MADE TO ORDER!
DragonOak products are handcrafted to order. Please allow sufficient time for your order to be completed. An order may take from 10 days to 6 weeks (custom built altars may take up to 10 weeks) depending on the order, how many other orders we have in front of you, etc. DragonOak and Gypsy Beth have no other employees, we do all the work ourselves. This prevents the hands of too many on your magical tool. However, if we have a bad day, to avoid putting any of that negative energy into your product, we may have to take the day off once in a while. (We work 7 days a week 10-16 hours a day).

Payment

Payment can be made using PayPal, Google, or you may copy your invoice and mail your money order to us. When mailing payment please notify us within 3 days of purchase that you will be sending payment. Payment must be mailed within 7 days of your purchase intent. If you wish to cancel please contact us. We can also work out a payment arrangement if you need some extra time.

Shipping

International orders may incur additional charges and may be subject to customs fees upon arrival in your country.

U.S. Shipping is parcel post with the United States Postal, unless other arrangement is made.

Refunds and Exchanges

OUR ITEMS ARE MADE TO BE RUSTIC
Products are made to look rustic, if you feel there is a defect we would be happy to remake or repair your item.

No return or refund on personalized or custom items Please contact us before returning any item.

Return must be shipped (at buyers cost) insured with delivery confirmation added. Delivery confirmation number or other verified shipping number must be supplied to us within 24 hours of shipment. Refunds are issued for purchase price only, no refund on shipping/handling. Customer must contact us and notify a request for return, then ship the item back insured with delivery confirmation to us at customers cost. We will repair or replace the item and return it to the customer. Delivery confirmation # must be supplied to us within 24 hours of return shipment.

Additional Policies and FAQs

To add special instructions to your order, like change of design, custom sizing or directions please use the conversation feature of etsy, so we will have printed information. Be sure to include your name, and shipping address in your communication with us.
Please Specify Name or Brief Phrase Accurately and include choice of Theban, Old English, French Script, runic or Papyrus.

Last Updated January 12, 2009

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