Hiladora's Shop Policies

Welcome

Welcome to Hiladora!

To learn more about Hiladora, please visit the main website www.hiladora.com


ABOUT FIBER CRAFTS

MATERIALS USED: The short answer is Everything! My yarns and fibers (and the textile created with it) always include natural fibers, either protein (wool, mohair, alpaca, silk, etc) or vegetable (cotton, hemp, linen, etc) or both. And on occasion (like with bulky novelty yarns), they will also include "mystery items"...like recycled sari silk fiber, beads and buttons, ribbon and fabric strips, felted nubbies, threads, sparkles, etc.
Whenever possible I like to use recycled raw material and mill ends. This means that I may not always know the specifics of the fiber (like what type of wool it is, and so on), but I make sure that the final product is not only wearable but enjoyable.
About 80% of my raw material is hand-dyed by me. I use acid dyes and/or kitchen-safe dyes (like Kool-Aid, Food coloring, easter egg dyes, wilton cake dyes, etc)...the latter because I have small children and make it easier and safer to work around them!

ABOUT MY HANDPAINTED SOCK YARN
Yarn Content: 75% Superwash wool/ 25% nylon
Weight: 100 gram skeins (each approximately 420 meters or 450 yards). Each skein has enough yarn for a standard adult pair of socks.Fingering weight, knits on needles 2.00 mm - 2.75mm (US size 0-2)
This yarn has a firm twist, and is soft yet durable because of the addition of nylon.
Care Instructions: Machine washable (warm or cool water only), tumble dry low.

DISCLAIMER: While Hiladora's fiber studio is self-contained. I, the fiber artist, do have 4 dogs and therefore I am in constant contact with them daily. My fiber and yarn is not exposed to dog hair as my dogs have no access to the studio - but, if you are very sensitive and allergic to dog hair in any way, please keep this in mind when considering to purchase my fiber products. Hiladora LLC does not take responsibility if you knowingly purchase an item that may cause you an allergic reaction or other medical condition due to the fiber artist's physical contact with dogs (or cats, or other living things for that matter...) Thanks for your understanding!


SPECIAL REQUESTS & COMMISSIONS
By special request, Hiladora will gladly prepare a fiber masterpiece (be it a custom-designed yarn, knitted, woven, or quilted pieces) based on your specifications.

For Custom Spinning:
Preferably the fiber must be supplied washed/cleaned/processed and ready for spinning (in rovings, batts or as loose fiber). For your convenience, it can be sent directly from the processing mill to my address.
If fiber is supplied dirty, I will process it and charge US$10.00/lb each for skirting, washing, picking and carding.
The fees for spinning are as follows:

US$40.00/lb of plied spun bulky to dk weight yarn + shipping
US$45.00/lb of plied spun sport to fingering weight yarn + shipping
US$50.00/lb of plied spun laceweight yarn + shipping

Feel free to send me an email with your custom order. I require 50% deposit once estimated cost is calculated, and then I will send you an invoice for the remaining portion once completed and before shipping.

Shipping

GENERAL SHIPPING INFO

Most items will be shipped via USPS, and on special cases via UPS or FedEx.

Refunds and Exchanges

POLICY FOR LOST OR DAMAGED ORDERS
I will consider your order lost in the mail if it hasn't arrived within 20 days. Because Hiladora's products are one-of-a-kind items, it will be nearly impossible to replace your lost order with an exact match. However, I can give you credit for your lost order so you can purchase a different product and have it shipped to you for free.

RETURN POLICY
If you are not satisfied with your purchase, I will refund your money (minus shipping costs) up to 10 days after you have received your purchase. You will be responsible for returning items in their original condition as well as cover return shipping costs.

Additional Policies and FAQs

Hiladora is a Limited Liability Company registered in the State of Oregon.
WEBSITE: www.hiladora.com
BLOG: hiladora.blogspot.com
EMAIL: contact [!at] hiladora.com
OWNER: Akiko P. Oncken

Last Updated October 01, 2009

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