kricketbee's Shop Policies

Welcome

Hello!
If you are new to etsy, welcome! Here are some links to help you out...

* Help with check-out:
http://www.etsy.com/help_guide_checkout.php

* Etsy Dos and Don'ts:
http://www.etsy.com/dosdonts.php

* FAQs on how to Buy on Etsy:
http://www.etsy.com/faq_buying.php

Payment

**********************
PAYMENTS
**********************
I accept Paypal.
Payment should be made at time of purchase.

If you are interested in combined shipping, go ahead and purchase merchandise and wait for a revised invoice.

Regarding E-Checks through Paypal, merchandise will be shipped once the check has cleared. The clear date can be tracked via your Paypal account.

Shipping

WHEN WILL MY PACKAGED BE SHIPPED???
**************************************
Your packaged will be shipped approximately 48 hours after your order and payment have been processed. Unless, of course, there is a US National holiday and the post office is closed.

WHEN WILL I RECEIVE MY PACKAGE???
************************************
For US customers, besides Hawaii & Alaska, it typically takes about a week. Sometimes faster, sometimes slower. It's all up to USPS. :) International orders may take longer.


CAN I GET MY PACKAGE ASAP???
******************************
Absolutely!
Be sure to let me know immediately if you would like to upgrade shipping to Express mail or Priority. I'll send you an invoice for additional shipping charges. Your package will me mailed as soon as the upgraded shipping transaction is complete.

I can also ship via Fed Ex or DHL. If you are interested let me know.

DO I SHIP TO OTHER COUNTRIES???
*********************************
Yes! :)
International Shipping prices are listed as 'Canada' or 'Everywhere else'. If you would like accurate shipping quotes just let me know.

Please note- International Buyers are responsible for paying the customs/import duty tax.

MY PAYPAL AND ETSY ADDRESSES ARE DIFFERENT, WILL YOU STILL SHIP TO ME???
*******************************
Yes!
But let me know when you place your order (in the message to seller portion of the check-out process)if you need me to ship to another address. Otherwise Paypal likes us to use the address in their files.

HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED???
************************************************
Log into your Etsy account, go to "purchases". It should show the item you purchased, whether or not it's been paid for, and if it's been shipped.

DO YOU COMBINE SHIPPING???
***********************************************
Yes.
I reimburse for excessive shipping charges over $1.00.
Otherwise, I'll be more than happy to send a revised invoice with combined shipping.

Refunds and Exchanges

**********************
RETURNS
**********************
Unhappy with your order?
Please contact me immediately.

Additional Policies and FAQs

HOW DO I KNOW THAT YOU RECEIVED MY ORDER & PAYMENT???
********************************************************
You should receive two email confirmations:
- one from Paypal letting you know that you paid.
- the other, from Etsy, letting you know that your order was received by me.
Also, if you go into your account and click on purchases, it will show the status of your order...paid, shipped, etc.

Hopefully, I covered everything. Otherwise, convo me if you have any questions.

Thanks!
Kristin

Last Updated January 19, 2009

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts