littlecookie's Shop Policies

Welcome

Hello everyone and thanks for stopping by my shop!

If there are any questions that I haven't answered here, please feel free to ask away. I'm here to help and don't worry - this is a NO pressure shop. I will not try to hard-sell you and I do not ever treat a message from someone as an opportunity to push a sale, so please, convo away!

Payment

Paypal:
This is my preferred method of receiving payment and I've never had any issue with it in many years of use. :)

Money Order:
I do accept money order, but I will give this advice - PLEASE protect yourself! When mailing a money order, please remember that I CANNOT ship items without receiving a money order as payment FIRST, even if I thoroughly trust and believe that you sent it, if it doesn't arrive to me, I cannot be responsible for delivering your item. Money order payment is at YOUR OWN RISK.

To protect yourself in mailing a money order, you can purchase delivery confirmation or postal insurance, etc so that you can be sure it has arrived. I've had more than one customer have a MO get lost in the mail and I hate having to give them the bad news that it never turned up. :(

Also, please address it to Regina Panzeca, rather than "Little Cookie". Thanks!

Shipping

Domestic:
All of my domestic shipping is packaged and shipped via USPS First Class mail. I ship Monday through Friday and my goal is to ship within 24 hours (and absolutely no later than 48 hours) of purchase and usually succeed barring unforeseen circumstances. My shipping cost reflects the cost of postage and packaging.

International:
International orders are shipped ONCE weekly, on FRIDAY. This is due to *very* inadequate staffing at my post office which means roughly an hour wait every time I go inside to ship (which is required for international). However, if you have a time sensitive purchase, please let me know and I'll happily accommodate your needs! All international orders are shipped via USPS First Class mail and all of my shipping charges reflect the cost of postage and packaging.

Refunds and Exchanges

If there is an issue with your purchase and you are dissatisfied, please contact me via Etsy Conversation and I will do my very best to make things right! :)

I cannot be responsible for refunding initial shipping or return shipping costs, but refunds will be made once I've received the item returned in its original condition and it must be shipped back in the protective box it was shipped in.

I have *NEVER* had a single return. I am proud of my work and aim to please!

Additional Policies and FAQs

Custom Orders:
I enjoy doing custom orders for my customers! Please feel free to get in touch with me via convo/my alchemy link to discuss a custom oder. I've completed many already and my customers are always pleased! :D

---Pricing---
All custom orders are priced per petal + any additional components (e.g. type of mounting, style of clip/comb, bira, bells, danging branch embellishments).

The only new policy I have concerning is that now some custom orders will be subject to a $5-$10 consultation fee. Others won't - it will just depend on how much time is spent discussing and refining color matching and fine details that sometimes come up. Please feel free to ask if you have any questions. Thanks so much!

---Terms---
If for some reason you do not complete your custom order I reserve the right to cancel your reservation and list the item for sale in my shop. I will not hold a reservation indefinitely. Also, any custom design I create for a customer I reserve the right to recreate as a generally available item unless specifically requested by the customer (with a fair enough reason). When doing this, I often love to name the new item after the original custom orderer (also unless specifically requested not to do so by them) as a way to thank them for the inspiration.

Please feel free to convo me for any reasons at all! I love chatting with other Etsy peeps. :D

Last Updated January 08, 2009

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