AnnaDenise's Shop Policies

Payment

I only accept payment through Paypal and orders will only be sent out after payment is received.

For Dutch customers ONLY I accept bank transfer. Please open a conversation with me, so I can give you my bank account number. I will send out your item when the payment is received.

If using a Paypal e-cheque, please be aware that I will mail out your order once it has cleared (usually 7 to 9 days).

Please check that your Paypal and Etsy addresses are the same to avoid delay.

Shipping

I send out items within 5 working days of receiving an order, sometimes even same day if possible! It usually takes around 5 to 14 days to reach the US from The Netherlands.

Packages within Europe are sent first class, and outside of Europe packages are sent as airmail. If you require another service, such as tracking or recorded delivery - you should contact me (by 'conversation' message) before purchasing so the shipping price can be amended. The buyer is responsible for any customs fees or taxes.

Custom orders will of course take longer and I will be in touch with you about what you want exactly and how long it will approximately take me.

Let me know if your order is going directly to someone as a gift and I'll try to make something special out of it!

Refunds and Exchanges

I don't do refunds or exchanges on my items. I take great care to portray the items in my shop as accurately as possible using photography and descriptions to avoid any possible disappointment or misunderstanding. Where custom orders are concerned, the buyer sees photographic evidence before purchase!

If an item is lost or damaged in transit I will send a replacement where possible.

Additional Policies and FAQs

I LOVE doing commissioned pieces, so please don't hesitate to contact me!

Last Updated January 13, 2009

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts