colleencatherine's Shop Policies

Welcome

Welcome to my etsy shop! I just want to let you know some important information, especially if you are interested in purchasing some of my work!

Payment

I accept payment through PayPal & check. I will mail your purchase 2-3 days after payment is received!

Shipping

I make domestic shipments via Priority Mail & international shipments via First Class Mail w/delivery confirmation, 2-3 days after payment is received. I will email you with a confirmation number after I have shipped your item!

Please contact me with any concerns or questions. If you would prefer a different shipping method or you would like the purchase to be gift-wrapped, please let me know before sending payment*!

*shipping prices may change due to this decision

Refunds and Exchanges

Please contact me in any case where your purchase has been damaged in shipping; however, I cannot replace items that have been lost in the mail. All other sales are final.

I am always open to replacing lost or broken items*; cost & possibility of doing so will vary due to the item. Please contact me about this.

*unfortunately, not all items can be replaced

Additional Policies and FAQs

Customer Service
I love to make every transaction easy and convenient. Please feel free to contact me with any questions. Don't forget to give feedback regarding your purchase, I love to hear from you!

Special Orders/Consignment/Wholesale
Please feel free to contact me with any questions or requests regarding special/custom orders. Serious wholesale and consignment inquiries are welcome.

Gifts
I would love to send your purchase gift-wrapped or with a special message. Please let me know before sending payment!

Last Updated August 28, 2009

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