SweetFreedom's Shop Policies

Welcome

SweetFreedom welcomes you! I love beadweaving, beading, wire-wrapping, chainmaille, and glass fusing. I hope you find something here you enjoy.

Payment

Payment is expected immediately upon purchase unless prior written arrangement has been made explicitly and directly with me.

Georgia residents will be charged 7% State sales tax.

Shipping

I strive to mail orders within 2 business days. However, I am currently unable to ship on Mondays. All US domestic shipping charges include delivery confirmation.

Items will be shipped to the your confirmed PayPal address, so please insure that your Etsy address matches your PayPal address in order to avoid shipping delays. In cases where these addresses do NOT match, I must ship to the confirmed PayPal address in order to benefit from Paypal's merchant protection services. If you need shipping to a different address for gift purposes, please contact me.

Almost all of my pieces are one-of-a-kind, so domestic shipping charges for items over $30.00 also include insurance through USPS, first class. All shipping is USPS first class; if you desire fasting shipping, please contact me, and I'll get back to you with the additional shipping charges.

I have recently decided to drastically limit my international shipping. My one-of-a-kind items for the most part are impossible to reproduce, and I am unable to track international shipments for less than a MINIMUM $27.50 shipping charge, and this is for my very smallest items. Therefore, I have decided to simply stop offering international delivery. However, my international customers are welcome to contact me to discuss shipping of any items of interest - and I will respond with the additional shipping charges. However, I will NOT ship international items without tracking. Period. Thanks for understanding - all my items are very special to me, and I don't want to lose any of them!

Refunds and Exchanges

I want you to be happy with your purchase. Photos are taken in my portable photo studio. It is often difficult to capture the true color of the beads, especially lampworked beads and dichroic glass, but I have done my best, and have added as much description as possible. If you are unhappy with your purchase for any reason, please return it, in the original package, within 7 days, for a full refund MINUS my shipping and Etsy fees. I recommend insuring the return, as no refund can be issued for lost or damaged items. I CANNOT accept for return any items that have been worn or used in any way.

If an item breaks within the first three months of use, due to a defect in either the materials or craftmanship, please return it to me and I will attempt to repair it. You will be responsible for any shipping fees and additional repair charges, and please be aware that I may not be able to replace lost beads! Please insure your return package!

I am not responsible if any items break due to carelessness or other factors that do not pertain to the item's materials or workmanship. It is strongly recommended that beadwoven jewelry NOT be worn during bathing, showering, and sports! It also doesn't do well in the washer and dryer (yes, someone tried this - don't ask.)

Additional Policies and FAQs

I welcome custom orders.

If you see an item you are interested in, such as a bracelet, but would like a different clasp, or have other requests, such as a change from earwires to clips, please convo me.

Last Updated June 21, 2009

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