utilemud's Shop Policies

Welcome

I am a self taught potter with a huge love of clay. My current Modus operandi is wheel throwing with a focus on formation. I am keeping the glaze very simple at this point just happy to put a little color out into the world of pots.

Payment

♥ I accept payment via PayPal, Google Check Out, or postal money order.
♥ I also accept credit card payments without PayPal.
♥ If paying via money order please contact me prior to checkout so I can weigh for exact shipping.

Shipping

♥ I ship orders within 24-48hrs after payment is received (some weekend orders may not ship until Monday).
♥ Orders are shipped via USPS & First Class International (International over 4 pounds ship Priority Mail). Buyer is responsible for any customs fee, duty or taxes.
♥ Shipping charges are estimated I refund overpayment over $1 once the order is packed and weighed.
♥ I care about the impact my shipping materials have on our environment. I recycle and reuse when I can and I hope you are able to do the same with that pile of bubble wrap your pot is covered in. When I don't have packing peanuts to reuse I buy the biodegradable cornstarch variety (they can be placed in your compost pile, sprinkled on the lawn and watered to dissolve, or better yet REUSED).
♥ I am happy to ship to gift recipients. Please make note in the message to seller box at checkout. Feel free to let me know if you would like a personal message enclosed.

Refunds and Exchanges

Please contact me within 5 days of receipt if you would like to return a purchase. Shipping is the responsibility of the buyer. Returns require insurance.

Additional Policies and FAQs

My apologizes but I am unable to accept new commissions at this time. However if you have previously purchased work from me and are in need of additions to a set or a replacement piece please contact me.

Last Updated September 13, 2009

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