HEARTTOHAND's Shop Policies

Welcome

Hello! I'm glad you found me. I hope you are one of the people I have been looking for...someone who likes the colors, textures and forms that evoke such happy or peaceful or funny or a million different other feelings in me! Then I know you'll truly enjoy wearing the things I like to make. Let me know if you are!

Payment

PayPal, personal check, cashier check or money order. PayPal is much easier for both of us!

Shipping

Shipping is generally $2.50 in the U.S./$2.50 in Canada/$3.00 everywhere else for the first item, and $0.50 for additional items that ship in the same package. Please pay at the same time for all items shipping together. 'In stock' items will usually ship by First Class within 5 business days of payment (I wait for payment confirmation). Feel free to contact me if you have not received the package within two weeks of payment and we can try to figure out what the post office did to it (sorry, but I'm not responsible for their mistakes). Please also contact me if you would like to purchase insurance or need the package more quickly, or have other special requests. A 6% sales tax is due for packages being shipped within South Carolina.

Refunds and Exchanges

If your item arrives damaged, or you have other difficulties with it, please let me know what's wrong and ship it back to me. Once the item has been returned, I will replace it or work out an exchange with you. Between the two of us we can find or create something that IS what you want!

Additional Policies and FAQs

I will ship any item 'in stock' the next business day after receiving payment confirmation. 'Made to Order' items created to your specifications could have a turnaround of 2-3 weeks depending on my work load and the item itself. I won't hold up shipping the 'in stock' item waiting for the 'Made to Order' item to be created.

Last Updated June 30, 2008

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts