webbpottery's Shop Policies

Welcome

Each piece of the pottery made in our studio is individually hand crafted from soft clay. We mix our own glazes, dig our own clay and fire in a gas kiln.

Since each piece is individually made and at the mercy of the flame and kiln atmosphere, there may be some slight variations in shape and color from piece.

(Also please remember that there may also be some slight variation from computer monitor to computer monitor since they may be color calibrated slightly differently.)

I've only indicated shipping prices in my listings for destinations within the contiguous United States.
For all other destinations and for local pick up, please contact me.

Please contact me if you have any questions.

Payment

Accept payment: Paypal, personal Check, money order
Payment is due within 7 days of purchase.

Shipping

Buyer pays all shipping related costs.

USPS: We will usually ship USPS Priority Post for smaller items, and will get delivery confirmation and insurance.
International orders also sent regular post because of the unreasonably high brokerage fees various courier companies choose to subject buyers too. No insurance is available this way, but we try our best to pack WELL.

UPS:
We choose to ship via UPS Ground (insurance included) especially for larger pieces and raku.

Item will be shipped once payment has cleared on the Seller's end. If shipping ends up being less than the price I have quoted, I will gladly reimburse the difference.

Extra Packaging Required: We make every attempt to make sure that pottery reaches its destination intact so we usually double box pots for shipping and add a healthy amount of extra packing material to properly protect it. So far we have had an excellent record.

Yes, I will combine shipping on multiple purchases.

LOCAL PICK UP
Please let me know via a "convo" or email if you would like to purchase an item here but plan on picking it up locally and I will adjust the shipping price or reimburse you the shipping charges.

Refunds and Exchanges

RETURNS:
Please notify me within 3 days of receipt of the item. We make every effort to pack our pottery according to UPS outlined standards, to ensure not only that it reaches its destination safely but, in the event that breakage does happen, that UPS will honor the claim.
If you are unhappy with your purchase, it can be returned within 14 days for a refund (less shipping), once the item has been returned in its original and intact condition. We will gladly exchange the item for another of equal value. Unusual circumstances will be reviewed on a case by case basis.
**Buyer pays for return shipping as well as shipping on exchanges.**

Additional Policies and FAQs

Custom orders are on a case by case basis.

I prefer not to consign.

I do wholesale some, but a minimum order is required first.

Buyer pays for all shipping.

Please contact with your inquiries.

Last Updated April 14, 2009

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