auntieemshouse's Shop Policies

Welcome

Items come from a smoke free, dog friendly home. However, you will never find dog fur on your items as my dogs don't shed.

Payment

International orders are accepted and welcomed!

I follow the Etsy rules for payment time frame before an order is canceled. Please refer to the Does and Don'ts for Buyers under the Help tab at the top of this page for details.

Shipping

Items will be shipped via first class mail with Delivery Conformation unless otherwise noted. I will notify you when your item is shipped. If you would like to upgrade shipping please let me know before placing the order.

I'm a firm believer in reduce, reuse, recycle. When possible items will be sent with reused packaging. If you would like to make other arrangements please contact me before the sale to work out details.

Refunds and Exchanges

If you're not satisfied with your order, contact me first, then refund will be issued upon reciept of item intact and resellable. Return must be received within 14 days of you receiving it and sent with delivery conformation to protect both of us. No returns on custom orders.

If you receive an item that is damaged let us know within 7 days of receipt. Refund will be issued upon us receiving the damage item if the item can not be repaired or replaced. Original shipping charge will also be refunded with any of above situations but not return shipping charges.

Additional Policies and FAQs

Custom orders are my favorite so please convo me if you would interested in one.

If this is a gift that you would like to be gift wrapped please add that your your message to sender. I'll gift wrap for free just let me know the occasion!

Last Updated June 30, 2008

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