onelonetree's Shop Policies

Welcome

::ABOUT ME::
I love making stuff, from cooking something up in the kitchen to fiddling with a ball of yarn it's all a lot of fun with me. I really enjoy coming up with ways to reuse and recycle the stuff around me. It can be quite a challenge, but that's half the fun.

For more information about me and my work check out my blog at: http://onelonetree.wordpress.com.


::MY WORK::
Natural fibers are used when possible and barring that I try and use as many recycled and re-purposed materials as possible.


I'm looking into using natural fibers for more of my crocheting, but for now I'm using mostly acrylic blend yarn that's been saved and salvaged from various places.

All of my paper is made from post-consumer goods with no added dyes or coloring. This means that each batch has a unique coloring and texture.

All items are made in a pet and smoke-free home.

Payment

Currently I accept payment through paypal (credit cards and e-checks through paypal only).

Please submit payment within a week of placing your order.

Shipping

Items are shipped after payment is received and cleared. Currently I ship on Mondays, Wednesday and Fridays. All items are shipped through the US postal service first class. If you'd like or tracking or insurance (US orders only) or if you'd like priority or express shipping let me know and I'll send you a revised invoice.

For international orders the buyer is responsible for all customs fees and taxes.

I recycle packing materials to reduce the environmental impact. If for whatever reason you'd prefer not to have your items shipped this way let me know and I'd be more than happy to package your order with alternative shipping materials.

If you'd like your order gift wrapped and the receipt left out let me know in the message to sender box.

If your paypal and etsy mailing addresses don't match I will ship to the address provided by etsy unless noted otherwise in the message to seller.

Refunds and Exchanges

Refunds and exchanges are judged on an individual basis. If you're unhappy with your order contact me within two weeks for domestic orders and six weeks for international orders.

For refunds I'll refund the original postage and order price. For exchanges I will pay shipping to send the new item to you.

If your order is lost in the mail I will refund both the purchase price and shipping if you've purchase insurance.

Additional Policies and FAQs

Contact me for information on custom orders either through Alchemy or convo.

Last Updated June 30, 2008

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