robinrussellceramics's Shop Policies

Welcome

Welcome!

I make all of my pieces myself- I start with porcelain clay and hand form each piece using nothing but a knife and a bamboo skewer. I dry the pieces, paint with many coats of underglaze, bisque fire and paint again. I then cover the pieces in a lead free clear glaze and fire to 2100 degrees. Each piece is unique, absolutely no molds or other mass production techniques are used.

I have had a stand alone web store for many years and now is the time to move to Etsy! I love the community and energy. I am really excited.

You can be sure that I will package your purchase with skill and care. I have a lot of practice. Thanks for looking and feel free to ask any questions. I will be adding more all the time!!

Payment

Payment must be made by Paypal at time of purchase! Oregon has no sales tax.

Shipping

I ship domestically USPS Priority mail for small boxes and Fed EX ground for large boxes. Priority Mail gets anywhere in the US in 3 days or less. Fed Ex is 5 days or less. I pack with great care and guarantee your box will get there in great shape.

Everything except lamps comes in a ribbon wrapped gift box. I will ship your gift directly to your recipient- just convo me at time of order and give me the shipping address. I will also add a gift card per your instructions.

INTERNATIONAL shipping please email for actual costs before ordering- I ship by USPS international first class mail.
This mailing class does not allow insurance nor provide tracking number, so I recommend International Priority Mail. The costs are about double. If you are from Asia or South America I will require International Priority Mail because of problems with lost or undelivered packages. Please note that the seller is not responsible for packages damaged/broken or lost during transit.
If you opt for International Priority Mail, please contact me prior to purchasing and I will alter the shipping costs.
Also, please consider your country's sales tax and duty charges. I will state the actual price on the customs label.

Refunds and Exchanges

I want you to be thrilled with your purchase so let me know if there are any problems and I will make sure to make it right!

Additional Policies and FAQs

All images copyrighted by Robin Russell

Last Updated December 07, 2008

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