muddlejewellery's Shop Policies

Welcome

Muddle Jewellery is a one woman operation, designing and making special jewellery for you to wear.

Payment

I accept payment through Paypal.
Please pay within 5 days, if not your item will be relisted.
As I usually ship orders within 48 hours, cancellation would have to happen before your order is shipped, otherwise, it cannot be cancelled.

Shipping

I ship to:
• United Kingdom: $2.00 ($0.00 if shipped with another item)
• United States: $3.00 ($0.00 if shipped with another item)
• Everywhere Else: $3.00 ($0.00 if shipped with another item)

Items are posted using Royal Mail.
Their aim is to deliver Airmail Small Packets to Western Europe three days after posting, to Eastern Europe in four days and to countries outside Europe in five days.

I aim to ship the same day (if ordered before 2pm GMT) after I have been notified of receipt of payment by Paypal, unless there is a problem with your order, which you will be contacted about as soon as the problem arises.

All pieces of jewellery are sent with a muddle tag, in a zip lock bag, and jewellery envelope, in a funky black and white striped bag. Jewellery care instructions are included.

Refunds and Exchanges

RETURNS, REFUNDS AND REPAIRS

If you receive your order and its arrives damaged. You will receive a refund (not including shipping), once I have had the broken item back.
If your item of jewellery breaks within the first 4 weeks of receiving it. You can send this item back and I'll repair it for free and ship it back to you.

I can't accept returns on earrings for hygiene reasons.

Additional Policies and FAQs

I take on commissions for people who want something designed, completely unique to them. If you'd like a custom-made piece of jewellery, convo me with your requirements and I'll get back to you with some design ideas.

Wholesale enquiries are welcome.

Last Updated August 04, 2009

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