WhatsEatingYin's Shop Policies

Welcome

Here's some info about my recipes and designs. :)

RECIPES:

The popcorn kits are not your traditional popcorn recipes. It's unlikely I will ever offer popcorn with caramel or butter! What I hope is that you'll enjoy the discovery of new flavors, that are the result of my creative endeavours in the kitchen, they are my own unique blends of spices and ingredients, old and new.

So... as my little contributions to asian fusion cuisine, I introduce 1-2 new flavors a year after experimenting on my wonderful hubby and friends. What you have purchased and placed on your kitchen counter are organic, vegan and eco friendly too.

Chai tea, however, is a traditional Indian recipe and I obtained it from a good friend in Singapore, with whom I've shared many a cup of tea. Occasionally, I will have Orange and Thai Chai sample packs depending on the season and availability of herbs and spices.

DESIGN:

Most of my designs are meant for the individual and not for the masses. So they are niche, reflecting my personal tastes as well as aesthetic sensibilities. There is no one style, as rather than impose "my" style on all the items, I'd prefer to bring out the best in each of them.

The items you see are mostly one-of-a-kind or limited editions, you will not find them wholesaled or consigned to other shops. My prices are NOT inflated by 50% for wholesale or consignment, my items come direct to you.

My design philosophy, besides an ecological focus, is user centered - what you need and want is important to me as a designer. I'm delighted to personalize and customize.

Each piece I make is an original, lovingly, individually handcrafted. Materials I use are organic, eco-friendly, FSC certified, and recyclable.

If all of this sounds too serious, please take a look at my Favourites for a quickie guide to my design aesthetics. :)

~ Yin

Payment

Payment must clear before I mail or ship the item.

Paypal is preferred. I accept RME, Google Checkout and money orders. For RME, Google Checkout and money orders, please convo before you buy so we can complete the transaction.

Shipping

I ship USPS First Class in the US or First Class International to Canada & other countries. Shipping includes handling, I will refund if I am off by more than $1.50. If you prefer to have delivery confirmation, please contact me and I will adjust the invoice accordingly.

Your package will be packed for safety. Some items in the shop will ship by USPS Priority only, so refer to each listing for specifics. My lead time usually is 1-3 working days after receipt of payment. Custom orders, add 2-4 days.

Refunds and Exchanges

All items except personalized/custom orders may be returned for a refund of the item price minus a small ($1-2) restocking fee to cover Etsy's commission and Paypal fees. Shipping costs are not refundable. The item must be returned within 14 days of receipt in unused condition.

Additional Policies and FAQs

My customer service address is yin.vivo [!at] gmail.com. I check my email at least once a day, so I can respond to your requests within 24 hours. Please don't hesitate to contact me if you have a question or request.

I hope you find something you like. Happy shopping!

Last Updated December 08, 2009

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