imagesbycharlie's Shop Policies

Welcome

Welcome wildlife and nature lovers! I strive to provide the best prints and products with a positive shopping experience.

COMMUNICATION, COMMUNICATION, COMMUNICATION:
Please feel free to communicate with me using the Conversation link. Communication is a two-way street, whether face-to-face or virtual.

Payment

I accept PayPal and credit cards. When purchasing with a credit card, you are not required to have a PayPal account even though your payment is made through the PayPal process. This is explained in detail at the following Etsy page:
http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card-and-create-a-paypal-account/746/

Shipping

Shipping is via USPS. In general, items are shipped 3 days after the credit card payment is made or after your PayPal payment clears. This is to allow for production and packaging time.

Custom made or made-to-order items are produced after your payment is made or after your PayPal payment clears.

Ready made items are usually shipped in 1 - 2 days after your payment is made or PayPal payment clears.

Unless noted otherwise in the listing, insurance is optional at the buyer's discretion.

Refunds and Exchanges

The best customer is a satisfied customer!

IMPORTANT:
If there are any issues, please convo me within 3 days after the item is delivered. Retain the original packaging in case I ask you to send the item back in it.

I will take full responsibility to correct any errors due to my mistake.

Custom orders cannot be returned, but please work with me so that I can help find a solution.

If you decide you simply don't want the (non-custom) item, and it if it is in the original brand-new condition, then I will refund you the full amount, not including shipping and handling. If it is not in brand-new condition, a partial refund will be issued.

Additional Policies and FAQs

CUSTOM REQUESTS:
I will be happy to consider custom requests with serious buyers.

PRINTS: If you would like an image in a different print size or on a different product, please convo me for a quote. Sizes in inches: ACEO (3.5x2.5"), 4x6", 5x7", 8x10". Not all prints available in all sizes.

NON-PRINTS: Please inquire before purchasing an item if you would like to choose another photo for custom address labels or other non-print products.

COPYRIGHT: The original seller, imagesbycharlie, retains copyright privileges on the products and images. Purchase does not include reproduction rights.

Last Updated June 30, 2008

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