HauteFox's Shop Policies

Welcome

I strive to describe, image, and represent each piece offered in an accurate manner. Be aware that due to variations in monitors and how different browsers and systems handle data, the color of a piece can only be approximated. No two items are exactly the same and sometime the sterling silver Bali beads used may vary. If you desire your style to look exactly like that on our online shop, please tell me at the time of the order.

Payment

Payment is through Paypal or a credit card if you do not have a Paypal account. Credit card payments on Etsy are handled at PayPal, a secure online financial service. You can pay with a credit card without signing up for a PayPal account.

Please paste this link into your web browser to learn how to pay for your purchase:

http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card/746/

Shipping

As each piece is made fresh upon ordering please allow two weeks for creation time after order is placed. You will be notified via convo when your order ships. Please feel free to convo me if you have questions about your order.
I ship orders through the U.S. Postal Service. I use Priority Mail as well as insure your package and include delivery confirmation. Packages are sent to the address you have provided to Paypal, unless you specify otherwise.

Refunds and Exchanges

We want you to be happy with your purchase! If you are not satisfied with your purchase, you may RETURN or EXCHANGE your purchased sterling silver item within 30 days of your purchase.

To exchange, just send US $5.00 for postage (US $30.00 for overseas addresses) with the indication of what you want in exchange.

For returns and exchanges, please send item boxed to:
Haute Fox
PO Box 61722
Honolulu HI 96839

Additional Policies and FAQs

All Haute Fox handmade jewelry are made of sterling silver, gold-fill (14k gold over base metal), vermeil (24k gold over silver), or 14-18K gold. Any exceptions will be noted. I highly recommend storage of your jewelry in a ziplock bag to prevent tarnishing. You may also include an anti-tarnish strip in the bag.

To clean your items, use a soft silver polishing cloth to gently bring back shine -- do not clean pearls or gemstones in liquid or expose to chemicals.


Here is a great home remedy for cleaning silver. You will need:

1. An aluminum pan (like the disposable ones you buy to bake a cake or pie)
2. Hot Water (must be boiling hot)
3. Box of Baking Soda

Place your silver jewelry on the aluminum pan first. Spread the pieces out so each piece of jewelry is touching the aluminum pan and so that it is not too crowded.

Boil water in kettle, when it reaches boil, pour the boiling water into the aluminum pan so that the jewelry is completed covered by the water.

Last, sprinkle in the baking soda into the water. The water will start fizzling and sizzling and steam will come out that smells like rotten eggs. The steam is partly composed of the sulfur (which creates the tarnish). Stir the water a little to make sure all the baking soda dissolves.

After the fizzling stops, you can pour the water out and rinse everything with cold water to wash off the baking soda. Most of the jewelry will look like new! If some are still tarnished, just repeat the process again.

Last Updated June 30, 2008

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